German-Speaking Remote Customer Service Advisor (12-Month FTC)

eComplete; Remote; GBP 25,000 - 30,000; Full time

Job summary

A growing e-commerce company in the UK is searching for a German-Speaking Customer Service Agent to join their team for a 12-month fixed-term contract. This remote position requires a fluent German speaker who excels in customer communication and can manage multiple tasks efficiently. Responsibilities include handling customer inquiries, liaising with warehouses, and resolving issues, all while ensuring high customer satisfaction. This position offers a competitive salary, flexibility, and the chance to be part of a dynamic business environment.

Benefits

Fully remote working

Competitive salary

Collaborative team environment

Qualifications

• Native or fluent German speaker with strong communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Previous experience in customer service preferred.

Responsibilities

• Respond to customer enquiries via live chat and email.
• Liaise with 3PL warehouses for order fulfilment.
• Troubleshoot and resolve customer issues.

Skills

Fluent German communication

Customer focus

English communication

Time management

Tools

Zendesk

Shopify

Job description

A growing e-commerce company in the UK is searching for a German-Speaking Customer Service Agent to join their team for a 12-month fixed-term contract. This remote position requires a fluent German speaker who excels in customer communication and can manage multiple tasks efficiently. Responsibilities include handling customer inquiries, liaising with warehouses, and resolving issues, all while ensuring high customer satisfaction. This position offers a competitive salary, flexibility, and the chance to be part of a dynamic business environment.