German speaking Account coordinator

Antal International Network; England; On-site; Confidential; Full time

Job summary

A leading recruitment firm based in Hertfordshire is seeking a German speaking Account Coordinator to enhance client relationships and drive sales. This role requires fluency in German along with another EU language. Key responsibilities include serving as the primary contact for clients, monitoring service contracts, and collaborating with the sales team. Strong communication and problem-solving skills are essential for success.

Qualifications

• Must speak fluent German plus have an additional EU language.
• Experience in client relationship management is essential.
• Ability to coordinate with various departments effectively.

Responsibilities

• Serve as lead point of contact for clients, addressing concerns and finding solutions.
• Build and maintain strong, long-lasting client relationships.
• Monitor service contracts to ensure execution of terms and conditions.
• Evaluate customer service plans and provide product recommendations.
• Collaborate with the Sales team to identify upsell opportunities.

Skills

Fluent German

Additional EU Language

Client Relationship Management

Sales Strategy

Problem Solving

Job description

Overview

Our well known client based in Hertfordshire is looking for German speaking Account Coordinator to join their team.

MUST SPEAK FLUENT GERMAN PLUS HAVE AN ADDITIONAL EU LANGUAGE

Key Responsibilities

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
• Coordinate with each department to deliver and exceed the requirement of the customer.
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, service, invoicing, implementation, contracts, incident handling, engineering, and credit and collections.
• Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

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