German - Social Media Advisor

Concentrix; Belfast; On-site; GBP 29,000; Full time

Job summary

A leading customer support provider in Belfast is seeking passionate individuals to enhance customer experience in virtual reality technologies. This role involves providing exceptional support via social media and other channels. Candidates must be fluent in English and German, with a strong background in social media support. Join a dynamic team and enjoy numerous benefits including paid holidays, healthcare, and professional development opportunities.

Benefits

Discount on car and home insurance

28 days paid holidays

Employee Assist Program

Gyms and wellness discounts

Free healthcare cover

Employee Stock Purchase Plan

Relocation Package

Qualifications

• Fluent in English and German (B2 CEFR level) required.
• Professional experience or understanding of social media support.
• Experience or interest in virtual reality gaming is desirable.

Responsibilities

• Provide a ‘white glove’ experience to customers.
• Resolve issues for customers using various tools.
• Monitor forum channels and escalate issues.
• Create engaging responses to encourage user participation.

Skills

Fluent in English

Fluent in German

Typing speed 55 WPM

Experience in social media support

Job description

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.

• Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
• Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday.
• Salary: £28,017.60 per annum + additional perks and company benefits to help support your unique lifestyle.
• Must be fluent in English and German (B2 CEFR level)

Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, chat platforms and voice to provide support on an array of innovative VR technologies and products.

What’s in it for you

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Relocation Package - up to £1000 sign on bonus, 14 nights paid accommodation, up to £250 flight reimbursement, airport pick up & ongoing support!

Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:

• Provide a ‘white glove’ experience, to customers via phone / online forums, social media platforms and product review platforms.
• Owning and resolving issues for customers using the tools and resources provided.
• Deliver assistance in an engaging manner - supporting customers at all experience levels
• Provide professional responses to user comments and questions and resolution of problems and issues
• Help identify opportunities to reduce customer effort and drive User satisfaction.
• Identify and understand customer pain-points, at the earliest opportunity.
• Monitor forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate.
• Actively contribute to a knowledge base of resolution.
• Providing engagement activity support and overall community management services.
• Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the client and their products’ brand personality, answering all questions posed fully and accurately.
• Create and promote engaging responses that encourage participation
• Develop user-generated content to ensure that the online community is achieving its goals.

Your qualifications

• Have professional experience or an in-depth understanding of social media support
• Fluent in English (B2 CEFR level)
• Typing speed 55 WPM and accuracy of 95%
• Experience or interest in virtual reality gaming is desirable

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.