General Sales Manager - Toyota Birmingham

Steven Eagell Limited; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in Birmingham seeks a General Sales Manager to lead the sales team and ensure customer satisfaction. The ideal candidate will have automotive sales management experience and strong leadership skills to drive performance. The role offers full-time, permanent employment with perks including a company car and pension.

Benefits

Company car

Company pension

Qualifications

• Automotive sales management experience required.
• Strong communication skills with the ability to present ideas.
• Experience with customer service and sales.

Responsibilities

• Lead the sales team to meet customer service targets.
• Manage and motivate the sales team.
• Develop individuals through training and performance management.
• Monitor sales performance and implement improvements.

Skills

Strong communication skills

Automotive sales management experience

Customer service expertise

Ability to build rapport

Leadership skills

Job description

General Sales Manager - Toyota Birmingham Reference Number - 0123445567567

Working Hours Full Time

Closing Date 22/09/2025

General Sales Manager - Toyota Birmingham

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering exciting opportunities to join the team, as General Sales Manager at our Birmingham site. If you are an experienced Sales Manager with an ambition to move in to Centre/General Management in the medium term then we want to hear from you!

Does this sound like you?

• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have Automotive Sales management experience and wish to build on this
• Have excellent customer service and sales experience
• Passionate about the automotive industry and wish to work for the largest manufacturer in the world

If so, then read on for more detailed role information!

Lead the sales team

• Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and Google Reviews)
• Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with Steven Eagell Group & The Toyota Way
• Ensure Sales team are focused on delivering Complete Customer Satisfaction at all times

Manage performance to achieve key targets and deliver continuous improvement

• Monitor individual and team performance against agreed sales targets (volume and profit), work with the GM and TGB field staff to review progress and develop action plans where appropriate
• Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
• Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
• Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
• Work with colleagues across the dealership to investigate and resolve customer complaints

Manage and develop individuals

• Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Work with individuals to address performance issues e.g. by providing coaching
• Assess potential recruits for the Sales team

Provide advice and sign-off on key issues

• Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
• Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
• Work with Sales Executives to approve all part exchanges and purchases of used cars
• Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
• Agree goodwill gestures and customer discounts
• Work with the GM to negotiate with relevant suppliers to achieve the best possible terms and monitors results accordingly
• Control used car stock value and mix in line with budgeted levels, negotiating with local dealers and specialists to sell 'trade on' vehicles in order to maximise margins

Works as a full member of the centre team

• Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensure opportunities for sales by other teams are followed up by the most appropriate specialist
• Act as a full member of the dealership’s management team to take the business forward
• Also manages own customer base and covers for Sales Executives as required

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing jobs at steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Job Types: Full-time, Permanent

• Company car
• Company pension

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