General Porter

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare provider in Bury St Edmunds seeks Porters to assist with patient transportation and delivery of essential items throughout the hospital. Successful candidates will have strong customer service and communication skills, crucial for a front-facing role. Full training is provided, requiring a health assessment before joining the team.

Qualifications

• Good customer service and communication skills.
• Professional appearance suitable for front of house role.
• Health assessment required.

Responsibilities

• Transport patients to and from wards and departments.
• Deliver and collect essential items within the hospital.
• Work with various individuals including staff, patients, and visitors.

Skills

Customer service skills

Communication skills

Interpersonal skills

Job description

Overview

At the West Suffolk NHS Foundation Trust, Porters are essential members of staff. Moving patients and equipment is just part of our job. We liaise with other teams, helping with whatever way possible with the aim to provide the best possible service to the patient. The satisfaction of supporting someone visiting the hospital and the friendly working environment makes this an appealing opportunity.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

Responsibilities

• Transportation of patients to and from wards and departments.
• Delivery and collection of essential items within the hospital grounds, which will require interpersonal skills and the ability to carry out manual handling tasks.
• Working with a variety of people including staff at all levels, patients and visitors.

Qualifications

• Applicants must have good customer service and communication skills coupled with a professional appearance which is appropriate to a front of house role.
• Full training is provided and a health assessment will be required before becoming a team member.

About West Suffolk NHS Foundation Trust

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings. The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children’s ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge. Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be. We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.