General Manager - Pasadena / Glendale / West Hollywood (Future Opportunities)

Salt & Straw; East Hampshire; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular ice cream retailer seeks future General Managers to oversee shop operations and lead teams in a fast-paced environment. Responsibilities include managing daily operations, hiring and training staff, and fostering a culture of excellent guest experiences. We value creativity, care, and hospitality, offering competitive pay and benefits. If you have experience in food service and are passionate about team leadership, we encourage you to apply.

Benefits

Competitive hourly rate

Up to 20% quarterly bonus potential

Medical, dental & vision insurance

Paid time off + holidays

Educational assistance

Pet insurance

30% team discount

401(k) + company match

Paid parental leave

Qualifications

• 3+ years of food service, hospitality, or retail experience.
• Managed teams of 10+ in a fast-paced environment.
• Ability to train and develop team members with care.

Responsibilities

• Oversee daily operations of the shop.
• Hire, train, and develop a team of Shift Coordinators and Scoopers.
• Create a culture of support and generosity.

Skills

Food service experience

Team management

Guest experience

Operational excellence

Job description

Overview

Future General Manager Opportunities | Pasadena / Glendale / West Hollywood
Evergreen Posting | Full-Time | $29.40-$40.53 per hour + Quarterly Bonus Potential

At Salt & Straw, we don’t just serve ice cream — we create unforgettable experiences rooted in creativity, care, and genuine hospitality. Our shops are powered by incredible people, and we’re always on the lookout for great leaders who are excited to grow with us and help shape the experience in our shops, today and into the future.

This posting lets you raise your hand for future General Manager roles in the Pasadena / Glendale / West Hollywood area. When a shop opportunity opens up, we’ll reach out directly with more information so you can take the next step and formally apply.

What Our GMs Do

• Oversee daily operations, including scheduling, payroll, inventory, and facilities, making every detail count
• Hire, train, and develop a high-performing team of Shift Coordinators and Scoopers, sharing human kindness and building strong foundations
• Set clear expectations and coach your team with generosity and consistency, creating a culture where people show up fully and support one another
• Deliver hospitality rooted in curiosity and care, transforming everyday moments into moments of wonder for guests and teammates
• Use data and insights to drive results in sales, labor, and guest experience, asking good questions and acting with thoughtful curiosity
• Navigate challenges, celebrate wins, and help your team grow with clarity and compassion
• Strengthen community relationships and represent Salt & Straw as a thoughtful, generous presence in your neighborhood
• Collaborate with cross-functional teams to support the success and sustainability of your shop

What You’ll Get

We offer competitive pay, thoughtful benefits, and a people-first culture that values who you are and how you show up.

• Competitive hourly rate + up to 20% quarterly bonus potential
• Everyday Pay: Access earnings before payday
• Free 24/7 mental health support (for you & your family)
• Medical, dental & vision insurance starting your first month
• Paid time off (2+ weeks to start) + 12 paid holidays
• Educational assistance: Up to $1,800/year
• Pet insurance
• 30% team discount + early access to new flavors
• 401(k) + company match
• Paid parental leave
• Additional coverage options: Life, disability, FSA

This Role Might Be Right If You

• Have 3+ years of food service, hospitality, or retail experience
• Have managed teams of 10+ in a fast-paced environment
• Know how to train, develop, and support people with care and clarity
• Love building team culture and delivering excellent guest experiences
• Are ready to own both the people and operational sides of a shop
• Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency

We are actively embracing pay transparency. The hourly rate range listed for General Manager roles in this area is $29.40-$40.53 per hour, which reflects the full earning potential across all shops within this district. When we invite you to apply for a specific General Manager opening, the hiring wage for that shop will be clearly presented based on its approved compensation range.

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count