General Manager - Hilton Southampton, Utilita Bowl

Hilton Worldwide, Inc.; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global hospitality company in Southampton seeks a General Manager to oversee hotel operations, focusing on maximizing revenue and guest satisfaction while leading a team. Candidates should have a strong background in hotel management, excellent leadership skills, and be committed to Hilton values. This position offers a unique opportunity to contribute to an award-winning workplace and engage in innovative programs while ensuring a high standard of service for guests.

Benefits

Workplace flexibility

Career growth and development

Go Hilton travel discount program

Qualifications

• Experience as a General Manager in a full-service hotel.
• Strong ability to foster relationships with owners and stakeholders.
• Proven record of increasing profitability in hotel segments.

Responsibilities

• Manage hotel operations and staff for optimal performance.
• Achieve revenue, guest satisfaction, and Team Member engagement goals.
• Ensure compliance with Hilton Brand Service Standards.

Skills

Leadership skills

Commercial operations

Guest experience focus

Team Member engagement

Education

Degree or diploma in Hotel Management or equivalent

Job description

Job Description - General Manager - Hilton Southampton, Utilita Bowl (HOT0C6VS)

Job Description

Work Locations

Hilton Southampton – Utilita Bowl
Utilita Bowl, Botley Road, West End Southampton SO30 3XH

The Brand - Hilton Hotels & Resorts

With hotels in the most sought-after destinations across six continents, Hilton Hotels & Resorts provides exceptional stay experiences to every guest who walks through its doors.

The Property
Overlooking a tranquil lake, our hotel is adjacent to the Utilita Bowl with sweeping views of the cricket ground. We’re a 20-minute drive from central Southampton and five miles from the cruise terminal. Our restaurant, BEEFY’S, is inspired by the legendary cricketer Lord Ian Botham, and we have a full-service spa and 18‑hole golf course.

The Role

This exciting General Manager position will be responsible for managing the Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interests of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short and long‑term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel with strong focus on GC&E business.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established GM with experience of overseeing full service, complex hotel operations with previous Hilton experience an advantage.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Tour Operators – must be highly visible.
• Previous experience in delivering innovative commercial opportunities with experience in increasing profitability especially in the GC&E, corporate & leisure segments.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
  In‑depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• Please note that the contract of employment will be issued directly by the hotel owners and all applicants must be able to demonstrate right to work in the UK.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world‑class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100‑year history. Hilton is proud to have an award‑winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well‑being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.