General Manager - Cluster 3

NHS; Staines-upon-Thames; On-site; GBP 82,000 - 95,000; Full time

Job summary

A leading healthcare organization is seeking a General Manager to oversee operations in a high-profile leadership role. This position, based in Kingston, involves managing high-performing departments and implementing service improvements to achieve emergency standards. Successful candidates will have extensive operational management experience within an acute hospital setting, and degrees as well as relevant qualifications. The role offers a salary range of £82,906 to £94,632 per year.

Benefits

On-site staff nursery

Wellbeing practitioners

Employee assistance programme

Qualifications

• Education to Degree Level or equivalent.
• Recognised post graduate management qualification or equivalent experience.
• Significant general and operational experience.

Responsibilities

• Overall management and leadership of the cluster.
• Ensure patient care standards are met.
• Support the Clinical Director in developing patient-centred services.

Skills

Operational management experience

Leadership

Financial management

Education

Degree Level education or equivalent

Recognised post graduate management qualification

Job description

Job Summary

Working closely with Clinical leaders and Matrons for the cluster and reporting directly to the Associate Director, you will be responsible for the financial, people and operational management of high performing departments as well as leading on various service improvement projects to support the achievement of the emergency standards. As one of three general management roles within the division, which also includes clinical support services and acute medicine, you will work closely as part of a committed and passionate multi-disciplinary team.

This is a significant opportunity for an experienced manager who wishes to extend their skills and knowledge within a high-profile leadership role in an 'outstanding' organisation committed to delivering high quality patient care.

To be successful in this role, candidates will be required to demonstrate extensive general and operational management experience ideally within an acute hospital setting and evidence knowledge of both inpatient, outpatient and diagnostic services - whilst displaying a flexible and compassionate approach to leadership.

Main duties of the job

The General Manager for the Cluster is a high profile leadership role within the Trust. The post holder will be responsible for overall management / leadership of the cluster, working closely with the Associate director and clinical leaders to deliver, develop and evaluate all services within their remit.

The General Manager will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Clinical Director in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national / local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.

The post holder will work with internal and external stakeholders to identify and exploit opportunities for service redesign through the application of relevant service improvement techniques.

The post holder will deputise for the Associate Director as required and participate in the on call rota for the Trust.

About Us

Your growth and personal happiness matter to us. From the moment you join us, we are committed to fostering your professional and personal development within a supportive, empowering environment. Whether you are just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.

We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Details

Date posted: 17 December 2025

Pay scheme: Agenda for change

Band: Band 8c

Salary: £82,906 to £94,632 a year pro rata per annum incl outer hcas

Contract: Fixed term
Duration: 12 months
Working pattern: Full-time

Reference number: 396-NN-7652657-GO-LP-TA

Job locations: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB

Person Specification

Essential qualifications

• Education to Degree Level (or equivalent)
• Recognised post graduate management qualification or equivalent experience

Desirable qualifications

• Masters level qualification

Essential experience

• Significant general and operational experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information visit the UK Visas and Immigration website.

Employer details

Employer name: Kingston and Richmond NHS Foundation Trust

Address: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB

Employer's website: https://www.kingstonandrichmond.nhs.uk/