General Manager, Charity, Hospitality, London c£70k

Landmark Faith Recruiting Solutions Ltd; City Of London; On-site; GBP 70,000 - 81,000; Full time

Job summary

A residential conference and events center in London is seeking a Hospitality / Operations General Manager to lead commercial and operational activities. You'll oversee around 60 staff and aim to generate approximately £3m revenue annually while ensuring exceptional service standards. The ideal candidate should possess strong leadership qualities and experience in the hospitality sector. This role offers a competitive salary of around £70k plus benefits.

Qualifications

• Proven track record in marketing and commercial management.
• Excellent leadership and people management skills.
• Financial experience managing budgets.
• Strong values in alignment with not-for-profit ethos.

Responsibilities

• Lead commercial and operational activities for revenue.
• Oversee and inspire approximately 60 staff members.
• Drive revenue generation while maintaining service standards.
• Ensure operational excellence in services and events.

Skills

Leadership

Business development

Revenue generation

Communication

Stakeholder management

Financial acumen

Guest satisfaction

Job description

Overview

A Wonderful opportunity has arisen for a Hospitality / Operations General Manager with a residential conference, events, retreats centre in London. The charity has been established for many years and is utilised by inspirational charities and not-for-profit organisations. The facility hosts seminars, board meetings, training events, consultations, business retreats and more, with 45 bedrooms and strong catering. It is located by the River Thames, ten minutes from Bank and Canary Wharf.

The General Manager will lead the charity’s commercial and operational activities, driving financial performance and service excellence to generate income to support the organisation’s charitable objectives. The General Manager will oversee ~60 staff and lead on generating around £3m revenue annually, business development, profitability, guest satisfaction and operational excellence. The successful candidate will be an energising, results-driven leader with a track record of delivering exceptional service in Hospitality while championing the organisation’s ethos and values.

Responsibilities

• Lead the charity’s commercial and operational activities to achieve revenue, profitability and service standards.
• Oversee approximately 60 staff across departments and lead on business development and guest satisfaction.
• Drive revenue generation and profitability while maintaining high standards of service.
• Ensure operational excellence across the facility, including events, catering and guest experiences.

Qualifications and Experience

• Proven track record of success in marketing, revenue generation, business development and commercial management.
• Excellent leadership and people management skills with the ability to inspire, build trust and motivate teams.
• Excellent communication, negotiation and stakeholder management abilities.
• Financial acumen with experience of managing budgets and driving profitability.
• Commitment to delivering high standards of service and guest satisfaction.
• High technical competency with key hospitality, finance and marketing systems.
• Willingness to lead by example and be hands-on in supporting operational departments.
• Significant experience in hospitality, events or a related sector.
• Strong understanding of commercial operations and alignment with organisational goals.
• Sensitivity to the not-for-profit sector and ability to balance commercial success with charitable objectives.
• Strong values aligned to the organisation’s ethos and able to support its retreat offerings and community work.

Remuneration and How to Apply

Annual salary is around £70k plus benefits, dependent upon experience. For more information please email or call for an informal chat during the day or to request an out-of-hours conversation. Ref: MD00472. Email: [e-mail]. Phone: [phone].

Landmark Faith Recruiting Solutions Ltd is acting as an Employment Business in relation to this vacancy. Landmark Faith Recruiting Solutions is an Equal Opportunities employer; we welcome applicants from all backgrounds.