General Manager

Pump House (93157); Swansea; On-site; GBP 38,000 - 45,000; Full time

Job summary

A popular community pub in Swansea is seeking a passionate General Manager to lead their team. The role involves building a tight-knit team, managing pub operations, and engaging with the local community. The ideal candidate has experience in a high-volume environment and a love for hospitality. Join an established pub company committed to creating great experiences for guests.

Benefits

Bonus & incentive schemes

Private healthcare

Award-winning training and development

Access to savings and rewards platform

Ongoing support from management

Qualifications

• Experience in high-volume pub or hotel environment.
• Strong understanding of hospitality and local community.
• Passion, energy, and love for people essential.

Responsibilities

• Build a tight-knit team to deliver guest experiences.
• Take ownership of the business operations.
• Champion community outreach and engagement.
• Adapt business strategies to seasonal demands.
• Create a welcoming atmosphere for locals and visitors.

Skills

Leadership

Customer service

Team building

Sales growth

Knowledge of local area

Job description

Overview

We're looking for a General Manager for a popular community pub. Salary up to £45k plus bonus and a generous benefits package.

Croeso! Welcome to Marston’s, the UK’s leading local pub company. Here in Wales, pubs aren’t just places to eat and drink – they’re part of life. They’re where stories are shared, families celebrate, and neighbours catch up. At Marston’s, we’re proud to be at the heart of these communities. We believe in bringing people together for shared good times and we know it’s made possible by the great teams that run our pubs.

We’re on the lookout for a passionate General Manager to lead the team at Pump House – a wonderful community pub, in vibrant Swansea centre.

About the Pump House

The Pump House is a fantastic two floor operation pub, set between the sandy beach of Swansea Bay and the vibrant City Centre. Delighting guests with our Community menu, The Pump House boasts modern industrial décor, an amazing open grill area, over 180 covers inside & external seating for 120 guests.

Located just a few minutes’ walk from the Arena, The Pump House is a high-volume business trading at an average of £35,000 per week, with a 60/40 dry to wet sales mix. This is the perfect opportunity for an experienced General Manager to showcase their knowledge of the local area and track record of delivering exceptional guest experiences & ability to drive sales in a branded food environment.

Management accommodation is available in the form of a large 2 bedroom accommodation, recently decorated.

What You’ll Be Doing

As a General Manager at Marston’s, you’ll be more than just a leader – you’ll be a local favourite. You will:

• Build a tight-knit team, helping to deliver brilliant guest experiences
• Take ownership of every part of the business – from kitchen, to cellar, to front-of-house
• Champion Welsh hospitality – warm welcomes, real connections, and genuine service
• Use your know-how to grow the business and adapt to seasonal demand
• Become a familiar face in the community and make your pub a go-to destination for locals and visitors

Why Join Us?

At Marston’s, we don’t just offer jobs – we build careers and local communities. You’ll get all the tools, backing and benefits you need to thrive:

• Bonus & incentive schemes for great performance
• Private healthcare to support your well-being
• Award-winning training and development to help you grow
• Access to ‘Cheers’ – our people platform packed with savings, recognition and rewards
• Ongoing support from your Area Manager and wider pub support teams

What We’re Looking For

You’re a born leader with hospitality in your heart and business on your mind. You understand the importance of community and want to build a team that’s proud of where they work. Ideally, you’ll bring experience in a high-volume pub or hotel background – but more importantly, you’ll bring passion, energy, and a real love for people.

Yn falch o fod yn lleol – Proud to be local

We’re passionate about the people and places that make our pubs great. Whether it’s a friendly welcome in Welsh or a pint pulled with care, we believe it’s the little things that make a big difference.

If you’re ready to lead a well-loved, local North Wales pub with personality, purpose, and the support of the UK’s leading local pub company – we’d love to hear from you.

Get in touch. Because great pubs start with great people.

Croeso i Marston’s. Lle mae pobl yn gwneud tafarndai gwych.
Welcome to Marston’s. Where people make great pubs.