General Manager

Boffin Recruitment; Stroud; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an experienced General Manager for a busy entertainment venue in Stroud. This hands-on role requires overseeing daily operations, leading a large team, and ensuring exceptional customer service. The ideal candidate has previous GM experience, commercial management skills, and a passion for the entertainment industry. This position not only offers a full-time permanent contract but also empowers you to drive success while managing diverse shift patterns.

Qualifications

• Proven experience as a General Manager leading large teams (30+).
• Strong understanding of commercial KPIs and P&L management.

Responsibilities

• Lead team performance and operational excellence.
• Ensure exceptional customer experiences.

Skills

Leadership in a fast-paced environment

Operational excellence

Customer experience delivery

Commercial management

Job description

Job Description

General Manager – Entertainment Venue

Stroud | Full Time, Permanent

Please note: You’ll need to drive and have access to your own vehicle due to the location and shift patterns. Some shifts may start as early as 7am or finish as late as 3am, and public transport is limited at these times.

Are you a strong leader who thrives in a fast-paced, people-focused environment? We're looking for an experienced General Manager to oversee a thriving site for a household name in the entertainment industry. This is an exciting, hands‑on role where you’ll have full responsibility for team performance, operational excellence, and delivering exceptional customer experiences.

As General Manager, you’ll lead from the front — inspiring your team, making sound decisions on the ground, and ensuring the venue runs smoothly and efficiently day and night. You’ll be empowered to take ownership of the site’s success and will play a key role in maintaining high standards across the board.

Essential Experience

• Previous GM experience leading a large team (30+) from a retail, hospitality or entertainment provider.
• Commercial experience including KPIs, P & L management and commercial growth.

What You’ll Be Doing

• Overseeing the day-to-day o...