General Manager

Marstons PLC; Shrewsbury; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading pub organization is seeking a motivated General Manager for The Severn Gorge in Shrewsbury. The role involves leading a team to deliver exceptional customer service while driving business growth in a lively atmosphere. Ideal candidates should have a strong background in team leadership and be passionate about engaging with the community. Offering a range of benefits including performance bonuses and on-site accommodation, this position promises career progression and a rewarding work environment.

Benefits

Additional earnings potential

Discount access via Cheers Platform

Pension plan

On-site accommodation

Private healthcare

Award-winning training

Qualifications

• You must be passionate about leading a team and providing excellent customer service.
• Experience in managing a busy venue or similar role is preferred.
• Ability to create a vibrant atmosphere and engage with the local community.

Responsibilities

• Lead and manage all aspects of the pub to ensure it runs smoothly.
• Grow the business and engage your customers through innovative ideas.
• Nurture and support your team to deliver exceptional service.

Skills

Team leadership

Sales growth

Customer engagement

Experience in a pub environment

Job description

What you get

At Marston’s we’re one big family. We put our people first, which is why we offer real benefits including :

• Additional earnings potential through bonus and incentive schemes
• Marston’s Cheers Platform, giving you access to discount at major retailers
• Access to a pension plan
• On-site accommodation
• Private healthcare
• Award winning training and development

About the pub

The Severn Gorge is a perfect opportunity for an experienced General Manager to showcase their skills. The Severn Gorge is set in a lively part of Telford, with close proximity to the main road it benefits from a lot of passing custom. Close to the popular Southwater leisure and retail complex. It’s a vibrant area with a great mix of locals and visitors, making the ideal customer base for family focused events and live music.

The Severn Gorge is currently trading an average of £22,000 per week in net sales, with a sales mix of Wet : 30 Dry : 70. This pub has an established carvery guest base and can accommodate 1400 covers on a weekly basis. We are looking for a community focused General Manager who is comfortable delivering a value food offer. Experience in delivering a carvery would be advantageous but isn’t essential. The private accommodation is a 2‑bedroom flat situated above the pub.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll :

• Care about finding, growing and engagingyour team.
• Be accountablefor running all aspects of your pub.
• Be passionateabout doing the right thing for your staff and your customers.
• Dream big and think differentlyabout new ways to increase sales and growth.
• Celebrateand create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub-restaurants, our destination businesses serve up an award‑winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well‑known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.