General Manager

Lounges; Sefton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A popular hospitality chain in Sefton is seeking a General Manager to lead its team and ensure an exceptional customer experience. You will be responsible for the team’s performance across shifts, maintaining high operational standards, and achieving customer satisfaction. If you have experience in hospitality management and a passion for delivering great service, this is the role for you. The position offers attractive benefits, including overtime pay and a company pension scheme.

Benefits

Overtime pay for extra hours

50% off food and drinks

28 days holiday pro rata

Company pension scheme

Career progression opportunities

Tips shared among the team

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in hospitality.
• Familiarity with managing bar environments and food preparation.
• Ability to manage through KPIs and budget considerations.

Responsibilities

• Lead the team to deliver high-quality service across all shifts.
• Ensure customer satisfaction and manage operational standards.
• Oversee training and recruitment for front-of-house staff.

Skills

Leadership in hospitality

Customer service

KPI management

Training and recruitment

Operational management

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram