General Manager

Turtle Bay; Park Central; On-site; GBP 40,000 - 55,000; Full time

Job summary

A vibrant Caribbean restaurant chain in Birmingham is looking for a passionate General Manager to lead their team. The ideal candidate will foster a welcoming atmosphere and drive the restaurant's commercial success while delivering outstanding guest experiences. Responsibilities include team leadership, guest relations, and operational oversight. This role requires strong problem-solving abilities, adaptability, and a commitment to equality and inclusion within the team. Offering competitive pay and numerous perks.

Benefits

Great pay

Career progression

70% discount for staff and friends

Mental health support

Qualifications

• Proven experience in a managerial role within a hospitality environment.
• Strong leadership skills to inspire and motivate the team.
• Exceptional customer service skills and a passion for hospitality.

Responsibilities

• Lead the restaurant team to create a welcoming environment.
• Drive commercial success while maintaining high service standards.
• Inspire the team to deliver exceptional guest experiences.

Skills

Commercial acumen

Team leadership

Customer relationship building

Problem-solving

Adaptability

Job description

Turtle Bay – General Manager

We’re on the lookout for a warm, inspiring, and people-focused General Manager to join our Turtle Bay family in Birmingham.

Who We Are

Turtle Bay is all about introducing you to that carefree, island way of life. A Caribbean kitchen and beach bar where the food, drinks and music flow from morning 'til night.

Everyone invited. Our team can tell if you need coffee, cocktail, cold beer or plate of cutters full of flavour. And our people serve up the magic and warmth of the Caribbean every day, so that everyone feels relaxed and welcome here. We’re here to create genuine connections and put people at ease. By welcoming guests with our natural hosting skills and unpretentious atmosphere.

We bring people together. Strangers become friends and the bartender knows you by name. Were lunch drifts into sundowners.

What We’re All About

We live by the spirit of One Love – a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture – the music, the food, the drink, and of course those chilled out vibes.

Our Rewards

• Great pay and excellent rewards
• Career progression and training with professional development and mentoring
• Enhanced family leave pay
• 70% discount at Turtle Bay for you and up to 6 friends
• Remote GP access, prescriptions, mental health and physiotherapy support for you and your family
• Mental Health First Aid training and 24/7 Employee Assistance Program
• Loyalty bonuses and relocation package opportunities
• Referral bonuses up to £1,000

About the Role

As a General Manager at Turtle Bay, you lead the heartbeat of the restaurant. You create an environment where everyone feels relaxed and welcomed – from your team to every single guest. You’re the energy in the room, setting the tone for your team and making sure your restaurant feels full of life.

You balance strong commercial acumen with warmth and care. You know how to drive the business forward, build strong local connections, and develop your team to shine. You’ll be responsible for performance, standards, and the delivery of our exceptional guest experience – but above all, you’ll inspire others to have fun, take pride, and bring the best version of themselves to work.

You’re solution-focused, resilient and always curious – open to new ideas and passionate about improving. You nurture your people with confidence, lead from the front, and create a space where growth is natural and support is always there.

We’re proud to champion equality, inclusion and wellbeing at Turtle Bay. We’re committed to building a workplace where everyone feels respected, supported, and celebrated for who they are.

Next Steps…

Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.