General Manager

The Coach Brewing Co; Ogmore-by-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local brewery in Ogmore-by-Sea is seeking a passionate Manager to ensure exceptional customer experiences. In this managerial role, you will oversee the daily operations of the bar, manage financial responsibilities, and lead the team. Ideal candidates will have previous bar experience and demonstrate a commitment to excellent service. The salary for this position ranges from £25,000 to £30,000. If you're driven by sales and customer satisfaction, this could be a great opportunity for you.

Qualifications

• Experience in bar management or similar roles.
• Strong understanding of customer service standards.
• Knowledge of financial management in a hospitality setting.

Responsibilities

• Ensure high levels of customer service.
• Manage financial tasks including ordering and P&L accountability.
• Train and manage team members effectively.

Skills

Sales driven

Excellent communication skills

Product knowledge

Passionate about customer service

Job description

Role Description

We're looking for an enthusiastic and hard working person to join our team in a managerial capacity. In this role you will be ultimately be responsible for ensuring that our customers enjoy their time in the bar and receive a high level of customer service.

Candidates should hold a range of previous bar experience including knowledge of beer, both craft and traditional.

Salary

£25,000 - £30,000 DOE

In the managerial role, you should be competent in the following:

Financial

• Effective weekly ordering and management of wet goods.
• Ensuring all supplier accounts and invoices are kept on file and in good order.
• P&L accountability for the site
• Management of company monies, (banking and change)
• Use of EPOS systems to ensure management information is captured, interpreting reports and taking action where necessary.

Customer service

• Ensure that all Customers receive great service and products
• Customer flow is managed to ensure sales opportunities are driven and excess waiting times are avoided
• Customer issues are identified and resolved prior to guests leaving site
• Opportunities for additional sales are maximized

Team

You should help the manager across varies aspects, including:

• Leading by example and ensuring team members are trained to deliver excellent guest experiences and optimise selling opportunities
• All team members are trained in line with company policies (ie. Risk, fire & licensing)
• To coach team members who need further support
• Management of team performance taking corrective action in line with company guidelines
• Payroll and holiday management via company tools within specified timeframes
• Holding Team Meetings to ensure all team members are up to date.
• Appraising team members in line with company tools.

Administrative

In the absence of the manager, you will be required to be:

• Responsible for Health & Safety and updating records using company tools
• Responsible for quality of products on sale. (ie. Line cleaning)
• Responsible for waste management of site
• Attending meetings as required
• Assisting across the area as and when required
• Undertaking projects – theme nights/festivals, art wall etc.
• Responsible for safety, security and welfare of the site
• Ensure repairs/renewals of fixtures/fittings within site are managed effectively.

Skills and experience

You should hold a passion for driving the business forward. To be successful in this role you should be:

• Sales driven but cost aware
• Driven to deliver the best possible experience for customers.
• Able to think on your feet and outside of the box, enjoy the freedom to try new ideas that will grow sales and be the best business in the local market.
• Able to demonstrate excellent communication skills and product knowledge with a drive to train and develop an amazing team of people to achieve great results.
• Passionate about customer service and deliver exceptional service to both local/regular customers along with new clientele, delivering a warm welcome every time.