General Manager

Mari; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An Italian deli is seeking a passionate General Manager to lead its London location. Key responsibilities include overseeing daily operations, managing a dedicated team, and ensuring exceptional customer service. The ideal candidate will have proven management experience in hospitality, fluent English and Italian, and a genuine enthusiasm for Italian coffee culture. A competitive salary of £40,000 - £45,000 is offered along with staff benefits and professional development opportunities.

Benefits

Staff discounts

Professional development opportunities

Qualifications

• Proven management experience in hospitality, food service, or retail.
• Fluent in English and Italian.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily operations of the coffee shop and deli.
• Recruit, train, and manage staff.
• Ensure exceptional customer service standards.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Job description

# General Manager - Authentic Italian Coffee Shop & Deli

Location: London, W6 9TN

Department: Management

Employment Type: Full-time

Salary: £40,000 - £45,000 per annum

Start Date: Immediate

About the Opportunity

We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service.

What You'll Do

Operations Management

• Oversee daily operations of both coffee shop and deli services.
• Manage inventory, stock levels, and supplier relationships.
• Create and update pricing strategies, menus, and promotional campaigns.
• Handle administrative tasks including invoicing, payroll preparation, and supplier payments.

Team Leadership

• Recruit, train, and manage a team of passionate staff members.
• Create staff schedules and manage rotas efficiently.
• Foster a positive work environment that reflects our Italian hospitality values.

Customer Experience

• Ensure exceptional customer service standards across all touchpoints.
• Manage table service operations and deli counter service.
• Maintain high-quality food and product displays.
• Handle customer feedback and continuously improve service quality.

Quality & Compliance

• Monitor food safety and hygiene standards.
• Ensure product quality and presentation meet our authentic Italian standards.
• Manage compliance with health and safety regulations.

What We're Looking For

Essential Requirements

• Languages: Fluent in both English and Italian (advanced level required).
• Experience: Proven management experience in hospitality, food service, or retail.
• Skills: Strong organizational, communication, and leadership abilities.
• Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine.

Key Competencies

• Financial management and budgeting experience.
• Staff management and development skills.
• Customer service excellence mindset.
• Problem-solving and decision-making abilities.
• Attention to detail and quality standards.

What We Offer

• Competitive salary: £40,000 - £45,000 annually.
• Immediate start available.
• Opportunity to work with authentic Italian products and traditions.
• Leadership role in a growing business.
• Staff discounts and benefits.
• Professional development opportunities.

How to Apply

Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Send your CV and cover letter today.

We are an equal opportunity employer committed to diversity and inclusion.

Join our family and help us share the authentic taste of Italy with our community!

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £40,000 – £45,000 yearly

Benefits: Tips, high bonus, staff Discount in store

About Mari: Italian deli