General Manager

Solid Recruitment; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing business in lawn care and agriculture is seeking a General Manager. This role involves hands-on leadership, managing team operations, and ensuring customer satisfaction while driving profitability. The ideal candidate will have experience in management, strong leadership skills, and a customer-first mindset. Join us to shape the future of the business and lead a committed team.

Qualifications

• Proven experience in a workshop, service, or general management role.
• Ability to inspire and grow a small team.
• Good problem-solving skills and the ability to juggle multiple priorities.

Responsibilities

• Manage and develop a team of technicians.
• Oversee workshop operations and ensure compliance.
• Support business development through customer relationship management.

Skills

Leadership skills

Technical knowledge of machinery servicing

Organisational skills

Commercial awareness

Communication skills

Job description

Overview

We are seeking a General Manager to take a hands-on leadership role within a growing business that specialises in selling, maintaining, and servicing commercial lawn maintenance and agricultural equipment. This is an exciting opportunity for someone who thrives in a varied role, balancing day-to-day operational management with business growth and team development.

You will be at the heart of the business, overseeing workshop operations, managing a small team, and ensuring customer satisfaction, while also driving efficiency, quality, growth and profitability.

Key Responsibilities

• Team Leadership & Development: Manage, motivate, and develop a small team of technicians and support staff to deliver high-quality service and achieve business objectives.
• Workshop Management: Oversee the servicing, maintenance, and repair of commercial lawn mowers and Agricultural equipment, ensuring efficiency, safety, and compliance at all times.
• Business Operations: Take responsibility for the smooth running of the business, including scheduling, workflow, stock management, supplier relations, and customer service.
• Sales & Growth: Support business development through customer relationship management, upselling of products and services, and identifying opportunities for new revenue streams.
• Customer Service: Ensure a professional, responsive, and customer-focused service at every stage of the sales and service process.
• Financial Oversight: Monitor budgets, costs, and profitability, providing input on pricing, forecasting, and long-term business planning.
• Health & Safety: Ensure a safe working environment in line with legal and industry standards.

Skills & Experience Required

• Desirable would be proven experience in a workshop, service, or general management role (commercial machinery, automotive, agricultural equipment, or similar industries preferred).
• Strong leadership skills with the ability to inspire and grow a small team.
• Good technical knowledge of machinery servicing and maintenance (hands-on ability a bonus but not essential).
• Strong organisational and problem-solving skills with the ability to juggle multiple priorities.
• Commercial awareness and confidence in driving sales and profitability.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to take ownership, work independently, and contribute to long-term business growth.

Why Join Us?

This is more than just a General Manager role — it's a chance to play a key part in shaping and growing a business. You'll be given autonomy, support, and the opportunity to make a real impact while leading a committed team in a sector that values quality and service