General Catering Assistant

Baxterstorey; Penyffordd; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hospitality company in Wales is seeking a Catering Assistant to provide excellent service and assist guests. The ideal candidate will have a passion for food and customer care, thrive in a collaborative team, and adapt to challenges. Responsibilities include serving food, ensuring guest satisfaction, and maintaining hygiene standards. The role offers a supportive work environment with training opportunities, 28 days of holiday, and other benefits including free meals on shift and discounts through Perkbox.

Benefits

28 days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts via Perkbox

Wellbeing hub

Qualifications

• Must have a passion for food and customer service.
• Ability to work in a collaborative team environment.
• Previous experience, especially in food service, is beneficial.

Responsibilities

• Serve food and beverages to guests in a friendly manner.
• Address guests' needs throughout their customer journey.
• Collaborate for smooth operations and safety compliance.
• Maintain cleanliness in kitchen and dining areas.

Skills

Passion for food and customer service

Collaborative teamwork

Solution-oriented mindset

Education

Previous experience in food service

Knowledge of food safety practices

Job description

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Catering Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Responsibilities

• Serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed.
• Provide excellent service by being attentive to guests' needs at every point on their customer journey. Answer questions and address any concerns or issues in a friendly manner.
• Collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
• Comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
• Maintain cleanliness and hygiene standards in the kitchen and dining areas.

Qualifications

• Have a contagious passion for food and/or customer service.
• Draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

Benefits

• 28 days holiday including bank holidays.
• Birthday off.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeship opportunities for all experience levels.
• Pension and life insurance.
• Discounts available on our Perkbox app – high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle‑to‑work scheme.