General Assistant

Bartlett Mitchell; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading catering company in Manchester is offering an opportunity for a Customer Service Assistant / General Assistant. This role entails ensuring cleanliness and presentation in restaurant areas, providing excellent customer service, and complying with food safety procedures. The position requires Food Safety Level 2 and Health & Safety Level 2 certifications and offers a 20-hour work week with various benefits, including development courses and a paid day off for volunteering.

Benefits

Annual day off for your birthday

Monthly masterclasses with Michelin-starred chefs

Fully funded development courses

Discounts and cashback

Cycle-to-work scheme

Paid day off to volunteer

Free lunch every workday

24/7 access to Mental Health Charter App

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Qualifications

• Experience in a customer service environment.
• Ability to listen carefully and follow instructions.
• Merchandising skills.

Responsibilities

• Monitor cleanliness and presentation of restaurant areas.
• Provide prompt and efficient customer service.
• Gain feedback and react to customer needs.

Skills

Customer service skills

Attention to detail

Communication skills

Food safety knowledge

Tills experience

Education

Food Safety Level 2 certificate

Health & Safety Level 2 certificate

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a General Assistant role working Monday to Friday, 9 : 30am–1 : 30pm (20 hours per week) , with some flexibility for earlier starts or later finishes depending on business needs.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include :

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24 / 7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website