GDA Energy and Business Support Apprentice

Royal Borough of Greenwich; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A London borough council is offering an apprenticeship opportunity in Administration within the Energy and Business Support Team. The apprentice will gain valuable work experience while being trained to handle administrative duties, customer interactions, and support in processing utility bills. This role is perfect for someone driven and eager to learn about business administration while working towards a formal qualification. In addition, the apprenticeship provides support for personal development and a structured training program.

Qualifications

• Keen interest in Administration and customer services.
• Willingness to learn and deliver high-quality work.
• Ability to handle calls and queries professionally.

Responsibilities

• Perform a range of basic administrative duties.
• Provide basic administrative and energy information.
• Assist in processing Utility bills for RBG buildings.

Skills

Interest in Administration

Customer service skills

Self-motivated

Ability to take instruction

Education

Recognition of prior learning or interest

Job description

This apprenticeship opportunity will provide valuable work experience in Energy and Business Support.Under supervision the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the workplace to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework.

The Energy and Business Support Team in the Directorate of Place & Growth is responsible for providing administrative support to all levels of the directorate and in processing all Utilities bills for RBG owned buildings (circa 1500)

We are looking for someone with a keen interest in Administration and customer services, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.

Professional Duties

The apprentice will be expected to:

• As allocated by your line managers, perform a rangeof basic administrative dutieswhich include specific tasks related to the formal qualification.
• Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
• Deal politely withCustomers, Contractors and Internal colleagues. Aftertraining, be able to always deliver an acceptable level of customer service.
• Handling calls made to the team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service.
• Provide basicadministrative and energy adviceand informationCustomers, Contractors and Internal colleagues, by telephone, email or in person
• Undertake general administrative duties including filing, photocopying, etc.

Team Specific tasks

• Under direct supervision to learn about and work towards undertaking duties related to Energy and Business Support. Throughout the Apprenticeship programme to assist senior staff in the following duties:
  1. Process paper and electronic Utility bills for RBG Buildings
  2. Daily responsibility for monitoring group emails and allocation as necessary
  3. Provide administrative support for all staff within the directorate, including arranging meetings, taking notes and producing reports
  4. Assist the Energy and Business Support Manager in providing an excellent customer service (in person and on the phone) to all staff within the directorate

Personal Development

• To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Business Admin (Level 3) as part of an apprenticeship programme.
• To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.

To apply please click the Apply Now link below.