GCIO Operations Manager, Cybersecurity

HSBC Global Services Limited; Sheffield; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading global bank in Sheffield is seeking an experienced GCIO Operations Manager in Cybersecurity to oversee operational processes and workforce strategy. The ideal candidate will have a strong background in financial management and executive leadership within the financial services sector. Responsibilities include optimizing the workforce plan, managing financial forecasts, and collaborating with various teams. The role offers tailored professional development opportunities and a competitive benefits package, including private healthcare and a contributory pension scheme.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Proven track record of senior executive leadership within financial services.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.

Responsibilities

• Design and manage global operational processes for COO activities.
• Oversee workforce strategy and management.
• Manage financial reporting, budgeting, and recovery of global costs.

Skills

Leadership

Financial management

Stakeholder engagement

Collaboration

Project management

Education

Relevant degree or certification in finance or management

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GCIO Operations Manager, Cybersecurity.

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

The Group Chief Information Security Officer (CISO) is responsible for HSBC’s Cybersecurity function, fielding solutions that help defend HSBC against a wide range of threats to the business as well as its customers, clients, partners, and staff.The team works in concert with partner teams across HSBC, to implement novel defensive capabilities that are effective and adaptable against a constantly evolving threat landscape.The Cyber COO function partners with the capability leads across Cybersecurity, managing a cost base of $500m with c 2,400 FTE.

Reporting to the GCIO Operations Director for Cybersecurity the GCIO Operations Manager, will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the Capability, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with both their GCIO Cybersecurity COO team to leveraged the relevant pillar teams, and with the central GCIO COO pillar teams to simplify and standardize processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Responsibilities

Workforce Strategy & Management

• Define and maintain a rolling 3 year Service line workforce plan in line with Cybersecurity Financial plans and aligned to the wider GCIO & Group workforce & location strategies.
• Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets – supported by a fully-costed headcount model.
• Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line’s future state workforce.

Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle :

Attract – Execution of GCIO workforce strategy forCybersecurity to drive alignment to Future state, leveraging People services as required for - hiring at scale, conversion programs, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy.

Retain – Cascade & embed People initiatives including reward and recognition, wellbeing, DE&I & colleague engagement.

Grow– Execute and embed on the People led Emerging Talent strategies to grow and develop the workforce & support & champion upskilling, management & leadership training, sponsor and mentoring programs.

Financial Management

• Responsible for the management of the multi-year Service Line FRP.
• Effective budgeting, planning and cost management processes for total spend across Service Line.
• Identification of and delivery against cost optimization levers.
• Accurate monthly & FY forecasting & accruals.
• Full recovery of all global costs.
• Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.

Third Party Management

• Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech / Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. Analyse options and support the development of Business Cases. Review, plan and prioritise funding options across RTB, CTB, and other portfolios (e.g. LTO)
• Negotiation & Contracting - P&L development and business case updates. Confirm financial, workforce and recharging model. Support procurement with commercial negotiation, assessment, and deal structuring.
• Approvals & Execution - Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget / funding and workforce requirements. Submit and / or manage Purchase Orders.
• Post Execution - Validate benefit claims. Manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet). Refresh objectives and strategy review at agreed date – with sufficient time prior to the next negotiation period so that we can lock in on any new or changed requirements or needs. Oversight of Third-Party Engagement Management (TPEM) tasks completion, vendor performance, and associated risk management.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices - Responsible for the management and oversight of the Change Portfolio for their Service Line / s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity. Provide detailed reports / MI to support monitoring & tracking of deliverables across the Service Line Portfolio, track milestones, ensure appropriate accountability for timely delivery, and early intervention / escalation on any challenges delivery risks. Hold delivery leads to account against execution plans, challenge and elevate where necessary, drive clear accountability and scope for delivery leads, drive consistent practices and tooling and work with GBGF & Central GCIO COO Portfolio team and Group Transformation to adopt best practice.
• Service Line Portfolio Finance & Benefits - Oversight of programme financial reporting tracking forecast / actuals, Management of GPDM interlocks and budget, Track, validate and report programme financial benefits.

Governance

• Manage their Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO.

Qualifications

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks other environments including technology can be considered
• Track record of creating and leading a high-performance global team
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution
• Experience of managing within a complex matrix environment
• Deep financial and commercial awareness
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management

This role is based in Sheffield.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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