GCIO Operations Director, UK Technology

HSBC; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

A leading multinational bank is seeking a GCIO Operations Director in London. This role requires designing and managing global operational processes, including workforce and financial strategies. The ideal candidate will have extensive experience in executive leadership within financial services, strong communication skills, and knowledge of cybersecurity and risk management. The bank is committed to diversity and inclusion, ensuring an accessible recruitment process for all candidates.

Benefits

Inclusive workplace

Accommodations for candidates with disabilities

Qualifications

• Proven track record of senior executive management roles in financial services.
• Strong communication skills for complex ideas.
• Experience with cybersecurity and risk management.

Responsibilities

• Design and manage global operational processes for the UK Technology business.
• Define a rolling 3-year workforce plan aligned with organizational strategy.
• Manage relationships with third-party vendors and ensure project accountability.

Skills

Executive leadership

Communication skills

Cybersecurity knowledge

Team management

Financial management

Risk management

Job description

The Group Chief Information Office (GCIO) COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

The UK Technology business operates a best‑in‑class technology strategy across the HSBC UK footprint. The function is responsible for delivering cutting edge technology products and services for HSBC UK business.

Role Purpose

Reporting to the GCIO Chief Operating Officer, the GCIO Operations Director will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the UK Technology business including Workforce Strategy & Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. As a senior member of the GCIO COO leadership team, they will work closely with the GCIO COO team to simplify and standardize processes through adoption of best practice to provide a best‑in‑class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

Principal Accountabilities and Responsibilities

Workforce Strategy & Management

• Define and maintain a rolling 3-year workforce plan in line with Financial Plan and aligned to the wider GCIO & Group workforce & location strategies.
• Partnering with the GCIO Workforce pillar head and People partner teams, to cascade & execute across all resources, the 3 pillars of workforce lifecycle.

Financial Management

• Responsible for the management of the multi-year Service Line FRP.
• Identification of and delivery against cost optimization levers.

Vendor Management

• Deal Initiation – Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co‑design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling.
• Approvals & Execution – Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget/funding and workforce requirements.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices – Responsible for the management and oversight of the Change Portfolio for their Service Line. Facilitate the definition of key milestones for all programmes and hold delivery leads to account against execution plans, challenge and elevate where necessary, drive clear accountability and scope.
• Portfolio Finance & Benefits – Oversight of programme financial reporting tracking forecast/actuals, Management of GPDM interlocks and budget, Track, validate and report programme financial benefits.

Governance

• Manage CIO commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO.

Functional Knowledge and Experience Required

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks.
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Understanding of Cybersecurity together with broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment – regulatory, political, competitor and market.
• Track record of creating and leading a high-performance global team.
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.
• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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