Gateline Assistant

FirstGroup Internal; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A transportation company in Weston-super-Mare is seeking a Gateline Assistant to assist in ticket operations and provide excellent customer service. Responsibilities include operating ticket barriers, inspecting tickets, and ensuring customer satisfaction during service disruptions. Candidates should possess strong communication skills and the ability to work independently or as part of a team. This role involves shifts, including weekends.

Qualifications

• Ability to work as part of a team or independently.
• Evidence of numerical ability.
• Strong verbal and written communication skills.

Responsibilities

• Deliver high service level to customers.
• Assist in operation of ticket barriers.
• Ensure customer security and respond to enquiries.
• Inspect and issue tickets.
• Address customer needs during service disruption.
• Maintain cleanliness of gateline area.
• Sell tickets via mobile ticket machine.

Skills

Exceptional front line customer service

Self-starter with a can-do attitude

Confident decision-making

Calm in crisis situations

Ability to follow strict procedures

Job description

Overview

As a Gateline Assistant, you will assist in the operation of the ticket barriers and provide information and assistance to customers.

Responsibilities

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
• Selling tickets via a mobile ticket machine and associated accountancy processes

What you’ll need to be

• Able to deliver exceptional front line customer service
• A self-starter with a can do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures

Minimum requirements

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Strong verbal and written communication skills

Additional information

This role involves working shifts including weekends and bank holidays.

Application process

Applicants successfully short listed will be invited to attend a competency based interview. Interviews will take place w/c 13th October 2025.

Contacts

For further information please contact Adam Hopkins, Station Manager on 07976 350018.

For more information regarding the application process, please contact the Recruitment Team gwrrecruitment at gwr.com

Inclusion and Diversity

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

exceptionalindividuals neurodiversity: https://exceptionalindividuals.com/neurodiversity/

healthassured neurodiversity: https://www.healthassured.org/blog/neurodiversity/