Garden Centre Team Leader

British Garden Centres; Chipping Ongar; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading garden centre provider in Chipping Ongar seeks a Team Leader to oversee plant care and ensure outstanding customer service. The role involves supervising staff, organizing schedules, and maintaining high operational standards. Ideal candidates will have strong horticultural knowledge, excellent supervisory skills, and a hands-on approach. Benefits include parking, staff discounts, and a dynamic work environment, with applications closing on December 26, 2025.

Benefits

Onsite car parking

Staff discount at Garden Centres and Restaurants

Access to Woodthorpe Leisure Park

Qualifications

• Must have 2 years of plant knowledge.
• Previous work within horticulture is required.
• Physically fit for heavy lifting tasks.

Responsibilities

• Maintain plant area.
• Supervise duties including key holder opening and closing store.
• Organize team schedules and resolve staff issues.
• Evaluate employee performance and provide training.
• Ensure compliance with health and safety regulations.
• Deliver high standards of customer service.

Skills

Excellent customer service

Supervisory experience

Able to work on one's own initiative

Adhering to company policies

Work well under pressure

Good time management

Professionalism and reliability

Job description

Garden Centre Team Leader

Full Time 30 Hours Per Week – Including Weekends

At British Garden Centres, not only do we aim to deliver a great experience in our Centres, but we go above and beyond in creating an exceptional customer service experience too. We are looking for a Team leader Plants to work in this fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail. The successful candidate should be physically fit as this is a very hands on role and some heavy lifting will be involved. Forklift truck license would be an advantage although not essential as training will be given. Experience in building or similar retail experience is preferred. 2 years of plant knowledge a must, previous work within horticulture required.

What we Offer

Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required

• Excellent customer service.
• Supervisory experience.
• Able to work on one’s own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.

Duties

• Maintain plant area.
• Supervising duties including key holder opening and closing store as required.
• Excellent customer service.
• Organising team schedules and any staff issues.
• Evaluating employee performance and providing training and guidance as needed.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and Safety and food safety laws and regulations.

How to apply

Please send your CV: Helen Clay Garden Centre Manager <[e-mail]>

Applications close – Friday 26th December 2025

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.