Garden Centre Operations Lead – Retail & Café

Solent Mind; Eastleigh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A mental health charity is seeking a Centre Manager for its Retail and Café Operations at Mayfield Garden Centre, Eastleigh. The successful candidate will drive commercial performance, manage staff and volunteers, and ensure excellent customer service and profitability. Responsibilities also include alignment with wellbeing services and health and safety management. Strong experience in retail management, horticulture, and café operations is required. Passion for plants, people, and mental health is essential. Full-time position with an engaging environment.

Qualifications

• Extensive experience in the garden centre industry and retail management.
• Strong commercial record of meeting sales targets.
• Experience managing café or food service operations.
• Ability to provide timely content for marketing.
• Passionate about plants, people, and mental health.

Responsibilities

• Drive commercial performance and manage staff and volunteers.
• Oversee Retail and Café operations at Mayfield Garden Centre.
• Ensure excellent customer service and profitability.
• Work closely with Marketing Team to raise awareness and increase sales.
• Lead health and safety across the site.

Skills

Retail management

Horticulture knowledge

Commercial acumen

Customer service

Health and safety regulations

Food safety regulations

Communication skills

Stock control

Job description

A mental health charity is seeking a Centre Manager for its Retail and Café Operations at Mayfield Garden Centre, Eastleigh. The successful candidate will drive commercial performance, manage staff and volunteers, and ensure excellent customer service and profitability. Responsibilities also include alignment with wellbeing services and health and safety management. Strong experience in retail management, horticulture, and café operations is required. Passion for plants, people, and mental health is essential. Full-time position with an engaging environment.