Futures in STEM Programme Administrator

Durham University; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious UK university is seeking a Futures in STEM Programme Administrator to support STEM initiatives. This role involves providing excellent service to participants, supervising team members, and ensuring that data management is accurate. Candidates should possess at least five GCSEs including English and Maths, alongside supervisory experience. The University offers a competitive salary and numerous employee benefits including extensive leave and professional development opportunities.

Benefits

27 days annual leave plus public holidays

Parking across campus

Exclusive discounts via benefits portal

On-site nursery facilities

Access to health and wellbeing support

Generous pension schemes

Qualifications

• Experience of supervising a team, delivering customer-focused services.
• Experience of managing time to meet deadlines and working under pressure.

Responsibilities

• Provide an excellent and timely service to participants and mentors on the programme.
• Supervise and delegate tasks to other members of the team.
• Collect, organise and record data and information accurately.

Skills

Good spoken and written communication skills

Good digital skills

Ability to solve problems

Education

Five GCSEs at least Grade C including English Language and Mathematics

Tools

Microsoft 365 applications

Job description

We welcome applications from candidates with disabilities, neurodiversity and long‑term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on [e-mail]

Futures in STEM Programme Administrator (25001702)

Science Faculty Office

Fixed Term – Full Time

Closing Date

08-Jan-2026, 11:59:00 PM

Disclosure and Barring Service Requirement: Please note that the successful applicant will require DBS disclosure. Further info: https://bit.ly/3DP5K8y

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
• Our on‑site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5‑16.
• We provide wide‑ranging health and wellbeing support including discounted membership for our state‑of‑the‑art sport and gym facilities and access to a 24‑7 Employee Assistance Programme.
• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

Qualifications/Experience

• Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
• Experience of supervising a team, delivering customer‑focused services.
• Experience of managing time to meet deadlines and working under pressure without compromising on quality.

Skills/Abilities/Knowledge

• Good spoken and written communication skills.
• Good digital skills including experience in using digital devices and apps including digital communication tools, Microsoft 365 applications and digital booking systems.
• Knowledge relevant to the role ideally supported by relevant courses or certifications.
• Committed to continuing professional development.
• Ability to solve problems and resolve straightforward issues yourself and as part of a team.
• Ability to provide advice and guidance to a range of colleagues and customers.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence.

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from the e‑recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

What you are required to submit:

• A CV
• A covering letter which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Nyla Drisdale‑Gordon would be happy to speak to you at [e-mail] or [e-mail].

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Provide an excellent and timely service to our participants, tutors and mentors on the programme.
• Use your experience and problem‑solving skills to investigate and resolve routine issues relevant to your role such as troubleshooting MS Teams sessions, and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately and provide reports and analysis as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• When carrying out your role, use and apply relevant professional and regulatory standards such as safeguarding children and GDPR.
• Use standard office‑based devices and applications MS Teams, Word, Excel and PowerPoint and other business systems to deliver services.
• Update guidance on standard operating procedures followed by the team.
• Understand and apply recognised industry standards to enhance the level of service being delivered.

Teamwork and Supervision

• Supervise and delegate tasks to other members of the team and make sure that they have been completed.
• Explain systems and procedures to new starters and provide advice and guidance when required so that they know how to carry out their role.
• Help to coach assigned team members and provide any ongoing training needs.
• Help your colleagues to organise, plan and prepare for events and meetings and contribute to team planning activities.
• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
• Seek feedback from participants, tutors, mentors, and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
• Record information (e.g. attendance, registration for guest lectures, etc.) and respond to queries which you receive.
• Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way.
• Liaise with external institutions and stakeholders to plan the delivery of services and events.
• Any other reasonable duties.

Useful links

https://www.dur.ac.uk/departments/academic/science/science-engagement/

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.