Future-State Process Architect (Customer Experience)

La Fosse Associates; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm seeks an experienced Business Process Engineer for a critical role in a nationally significant transformation programme. This position involves designing and improving operational processes while ensuring a strong focus on customer experience. The ideal candidate will have proven experience in end-to-end process redesign, strong analytical and facilitation skills, and the ability to navigate complex environments. The role is hybrid, requiring flexibility across various UK locations.

Qualifications

• Experience in complex, service-based or regulated organisations.
• Proven end-to-end process redesign experience.
• Ability to handle ambiguity and pressure.

Responsibilities

• Lead design and optimisation of operational processes.
• Facilitate workshops with stakeholders for process refinement.
• Specify technical and functional requirements.

Skills

Lean Six Sigma Black Belt

Advanced analytical capability

Strong facilitation skills

Customer service technologies knowledge

Job description

A leading recruitment firm seeks an experienced Business Process Engineer for a critical role in a nationally significant transformation programme. This position involves designing and improving operational processes while ensuring a strong focus on customer experience. The ideal candidate will have proven experience in end-to-end process redesign, strong analytical and facilitation skills, and the ability to navigate complex environments. The role is hybrid, requiring flexibility across various UK locations.