Funeral Director

Co-op Group; Wigan; On-site; GBP 28,000 - 34,000; Full time

Job summary

A community-focused organization is seeking a Funeral Director to lead and support funeral services in Wigan. The role involves ensuring client needs are met, carrying the deceased during ceremonies, and maintaining community relationships. Ideal candidates should have a compassionate nature, a managerial mindset, and a UK driving license. The position offers a competitive salary, comprehensive benefits, and opportunities for career development, emphasizing community impact.

Benefits

30% off Co-op products

10% off other brands

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Endless career development opportunities

Qualifications

• Experience in a managerial role is beneficial.
• Possess a UK manual driving licence.

Responsibilities

• Ensure client needs and service levels are met.
• Lead funerals, conduct ceremonies, and support the team.
• Maintain relationships with clients and the community.

Skills

Customer focus

Compassion

Attention to detail

Cool under pressure

Job description

Funeral Director

£28,762 (£14.75 per hour) plus benefits. Full time 37.5 hours per week, Monday to Friday 9am-5pm – as part of this role, you’ll also be part of the on‑call rota. Pemberton, WN5 8AX. No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.

What you’ll do

• Make sure client needs, service levels and KPIs are met.
• Be clients’ main point of contact; supporting and guiding with the help of the wider team.
• Support funerals – conduct the ceremony, lead the team and carry the deceased when necessary.
• Make sure all regulated work, including funeral‑planning appointments, is referred to a ‘certified colleague’.
• Build and maintain relationships with the team, clients and the community.

This role would suit people who have

• A commercial mind‑set and experience in a managerial role.
• A true customer focus and a real passion for delivering a great service.
• The ability to capture intricate detail and make sure it is reflected in the service we deliver.
• Compassion, understanding and empathy, and the ability to keep a cool head under pressure.
• A UK manual driving licence.

Why Co‑op?

At Co‑op, we’re owned by our members, and because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job – you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 30% off Co‑op branded products in our food stores all year‑round.
• 10% off other brands in our food stores all year‑round.
• Discounts on other Co‑op products and services.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme, which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
• Access to a virtual GP and free eye tests.
• Endless career development opportunities, including apprenticeships.
• A friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at Your Co‑op Application Journey and our inclusion commitments at Diversity and inclusion at Co‑op.

As part of your application, you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you’re successful, we’ll perform background checks as part of our pre‑employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.