Funeral Arranger

Co-op Group; North Shields; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading community service provider in North Shields is seeking a dedicated Funeral Arranger. In this role, you will support clients through personal interactions and phone calls, ensuring a respectful and organized funeral service. Key responsibilities include maintaining a clean environment, managing documentation with digital tools, and providing empathy to clients during their time of need. Competitive hourly pay and a supportive work environment are offered, along with various company benefits.

Benefits

30% off Co-op branded products

23 days holidays (pro-rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Virtual GP access

Career development opportunities

Access to Wagestream app

Qualifications

• Able to communicate clearly in writing and verbally.
• Basic cash handling and invoicing experience.
• Ensuring adherence to regulatory policies.
• Proficient in using technology devices and applications.
• High levels of empathy, discretion, and care.
• Capability to move coffins with appropriate training.

Responsibilities

• Build and maintain positive relationships with clients.
• Support clients in arranging family visits and answering questions.
• Maintain cleanliness and safety of the funeral home.
• Use digital systems for managing documentation and invoicing.
• Handle manual tasks related to funeral arrangements.
• Update client management applications with accurate information.

Skills

Good communication skills

Confidence working with numbers

Attention to detail and accuracy

Good IT skills

Empathy and discretion

Physical capability for manual handling

Job description

Funeral Arranger – £13.01 per hour plus benefits. Part‑time 20 hours per week, working set shifts Monday, Tuesday 9am‑5pm and Wednesday 9am‑1pm. Station Road, Forest Hall, NE12 8AQ.

What you’ll do

• Build and maintain positive relationships with clients and the community.
• Support clients both in person and over the phone, arranging family visits and answering client questions.
• Keep the funeral home – both inside and out – clean, safe and welcoming, and report and record any maintenance issues.
• Use digital systems and devices (computers, tablets, smartphones) to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work, such as selling and informing clients about funeral plans, to the Funeral Plan Arrangers.
• Handle manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to maintain up‑to‑date records.

Qualifications

• Good communication skills, able to communicate clearly in writing and verbally.
• Confidence working with numbers, basic cash handling, discounts, data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, able to use a range of technology devices and systems and learn new applications effectively.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided).

Why Co‑op?

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, plus discounts on other Co‑op products and services.
• 23 days holidays (pro‑rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.

Building an inclusive work environment

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.