Funeral Administrator

TribePost Ltd; Saffron Walden; On-site; GBP 26,000 - 29,000; Full time

Job summary

A family-owned funeral service provider in Saffron Walden seeks a Funeral Administrator to support clients during the funeral arrangement process. The ideal candidate should possess excellent interpersonal skills, proven administrative experience, and a flexible approach to working hours. This office-based role involves liaising with clients and stakeholders, processing documentation, and maintaining records. Full training is provided for those new to the funeral profession, and a driving licence is required for occasional travel to other offices.

Benefits

Staff discretionary bonus scheme

Death in service benefit

Uniform provided

Optional Company Pension scheme

Qualifications

• Experience in a customer service environment is essential.
• Previous experience within the Funeral profession is desirable, but training will be provided.

Responsibilities

• Support clients through the funeral arranging process.
• Advise clients on available options and funeral types.
• Liaise with stakeholders to deliver the funeral per client instructions.
• Process funeral paperwork.
• Maintain company funeral records.

Skills

Excellent interpersonal skills

Keen attention to detail

The ability to deliver high levels of customer service

Previous proven administrative experience

Knowledge of Microsoft Office (Word, Publisher, Outlook)

A high standard of written English

Flexible approach to working hours

Ability to multi-task

Good time management

Job description

Location: Shire Hill, Saffron Walden, CB11 3AQ
Salary: £26,500K – £29K per annum, DOE
Contract: Full Time, Permanent
Hours: Mon – Fri, 9.00am – 5.00pm, with a degree of flexibility required

What we offer

• Staff discretionary bonus scheme
• Death in service benefit
• Uniform provided
• Optional Company Pension scheme

Are you forward thinking, ambitious and organised?

We are seeking to recruit a Funeral Administrator to work with us to maintain standards and take our company forward.

Funeral Administrator – The Role

We are looking for an experienced Administrator who excels in a Customer Service environment to come and join our friendly team in Saffron Walden.

You will

• Support clients through the funeral arranging process
• Advise clients of the range of options and funeral types available
• Liaise with all stakeholders to deliver the funeral in line with client instruction
• Process funeral paperwork
• Maintain company funeral records

Although this is predominantly an office-based role, the candidate will need to be comfortable accompanying families into the Chapel of Rest.

What we need from you

• Excellent interpersonal skills
• Keen attention to detail
• The ability to deliver high levels of customer service
• Previous proven administrative experience
• Knowledge of Microsoft Office (Word, Publisher, Outlook etc)
• A high standard of written English
• A flexible approach to working hours
• The ability to multi-task
• Good time management to achieve daily tasks on schedule

Previous experience within the Funeral profession is desirable, however we will offer full training to the right candidate.

Please Note: It may sometimes be necessary to work at other offices and therefore a full driving licence and access to your own vehicle is required.

A bit about us

We are a family-owned business with a long and proud history of service to the community by providing a professional funeral service and supporting local charities and causes.

If you feel you have the skills to be successful within this role, apply now!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC372990 | VAT Reg No. - GB986160980