Receptionist

Brend Hotels; Sidmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hospitality group in Sidmouth is seeking a Hotel Receptionist who will manage hotel bookings and provide exceptional customer service. Applicants should possess good communication skills, a positive attitude, and the ability to work both independently and in a team. This role offers flexible working hours, competitive pay, and opportunities for career progression within a supportive environment. The ideal candidate will be well-presented and willing to learn.

Benefits

Competitive pay

Paid holidays

Share of staff tips

Discounts on dining and accommodation

Qualifications

• A neat and tidy appearance in compliance with uniform requirements.
• Flexibility to respond to a range of different work situations.
• Previous experience is beneficial but not essential as training is offered.

Responsibilities

• Record and control hotel bookings accurately.
• Handle incoming and outgoing calls efficiently.
• Maintain a tidy workstation and ensure equipment is functional.
• Provide friendly and professional customer service.
• Assist other departments as needed.

Skills

Positive attitude and willingness to learn

Good communication skills

Commitment to high levels of customer service

Ability to work independently or in a team

Job description

Deadline to apply: 2nd February 2026

As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Sidmouth.

Responsibilities

As a Receptionist at The Belmont Hotel, you are responsible for recording and controlling all hotel bookings, and communicating with all departments to ensure the highest level of customer care.

Hours: A mixture of early shifts (7:30am to 3:30pm) and late shifts (2:30pm to 10:30pm), 5 days over 7, including weekends.

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls expeditiously, recording and passing on messages as well as answering all emails
• Complete day-to-day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time
• Assist other departments wherever necessary and maintain good working relationships

Qualifications

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team
• Previous experience is beneficial but not essential as full training will be provided

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

About Brend Hotels

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!