Fulfilment Supervisor

Sisters and Seekers Limited; Broughton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A fashion retail company based in Broughton is seeking a Fulfilment Supervisor to oversee outbound fulfilment operations. This role involves leading warehouse operatives, ensuring accurate order processing, and maintaining service levels during peak times. Candidates should have experience in warehouse environments and be confident in supervisory roles. This position offers a chance to join a growing brand and contribute to an excellent customer experience while working in a dynamic environment.

Benefits

Be part of a fast-growing, fashion-led brand

Opportunity to grow with the business as operations scale

Qualifications

• Previous experience in a warehouse, fulfilment, or distribution environment.
• Experience supervising or leading operational teams is highly desirable.
• Strong understanding of e-commerce or DTC fulfilment operations.
• Confident using warehouse systems and operational tools.

Responsibilities

• Supervise picking, packing, and dispatch activity to meet service expectations.
• Take ownership of on-time, in-full delivery performance for outbound orders.
• Work closely with Stock Control Team Leaders to maintain stock level accuracy.
• Lead, coach, and support warehouse operatives during shifts.

Skills

Previous experience in a warehouse, fulfilment, or distribution environment

Experience supervising or leading operational teams

Strong understanding of e-commerce or DTC fulfilment operations

Confident using warehouse systems and operational tools

Job description

Overview

Title: Fulfilment Supervisor

Industry: Fashion Retail Warehouse

Hours: 35 hours over standard warehouse hours with flexibility to cover peak periods.

Salary: Circa £29,000

Applications: CV and Covering Letter

Reporting To: Warehouse Manager

Role Purpose

The Fulfilment Supervisor is responsible for the day-to-day supervision of outbound fulfilment operations, ensuring customer orders are picked, packed, and dispatched accurately and on time.

This role leads warehouse operatives on shift, maintains operational pace and standards on the warehouse floor, and works closely with Stock Control Team Leaders to support stock level accuracy and availability. The Fulfilment Supervisor plays a key role in protecting service levels during both core trading and peak periods.

Key Responsibilities

Fulfilment & Dispatch Operations

• Supervise picking, packing, and dispatch activity to meet service expectations
• Ensure orders are processed in line with agreed cut-off times and SLAs
• Monitor workflow throughout the shift and reallocate labour as required
• Act quickly on exceptions, system issues, or failed actions
• Maintain clear, organised dispatch and pick areas

OTIF & Service Performance

• Take ownership of on-time, in-full delivery performance for outbound orders
• Identify and resolve causes of service delays or fulfilment failures
• Escalate risks to service or customer experience promptly

Stock Accuracy & Availability

• Work closely with Stock Control Team Leaders to maintain stock level accuracy
• Highlight stock discrepancies, shortages, or location issues identified during fulfilment
• Support stock checks and investigations where required
• Ensure operational discipline is followed to protect stock integrity during picking and packing

Team Leadership & Operational Standards

• Lead, coach, and support warehouse operatives during shifts
• Ensure SOPs, checks, and logs are followed consistently
• Maintain a safe, organised, and productive working environment
• Promote a culture of accountability, pace, and attention to detail

Key Holder Responsibilities

• Act as a key holder for the warehouse facility
• Open and close the site in line with operational requirements
• Ensure site security procedures are followed at all times

Working Pattern & Flexibility

• This role will primarily operate during standard warehouse hours
• Occasional evening and weekend work will be required during peak trading periods, including promotions and seasonal demand

Skills & Experience

• Previous experience in a warehouse, fulfilment, or distribution environment
• Experience supervising or leading operational teams is highly desirable
• Strong understanding of e-commerce or DTC fulfilment operations
• Confident using warehouse systems and operational tools

Personal Attributes

• Highly organised with strong attention to detail
• Calm and proactive under pressure
• Hands-on leadership style with a strong sense of ownership
• Reliable, trustworthy, and comfortable taking responsibility

Why Join Sisters & Seekers

• Be part of a fast-growing, fashion-led brand
• Play a key role in delivering an excellent customer experience
• Work in a dynamic, high-energy operational environment
• Opportunity to grow with the business as operations scale