Frontline Customer Advocate – 35hrs (Temporary)

Niyaa People; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in Birmingham is seeking a Customer Services Officer to deliver excellent customer service. The role involves responding to customer inquiries and resolving issues efficiently. Candidates should have strong customer service experience, proficiency in Microsoft Office, and good communication skills. This temporary position offers a supportive team environment and the opportunity to make a difference in service delivery.

Qualifications

• Customer service experience in a call centre or similar environment.
• Ability to solve problems and address customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Diagnose customer issues and resolve them promptly.
• Record customer interactions accurately.
• Identify opportunities to enhance customer experience.
• Collaborate with team to improve service delivery.

Skills

Strong customer service experience

Proficiency in Microsoft Office

Good communication skills

Team-player mentality

Time management skills

Adaptability to changing demands

Tools

CRM systems

Job description

A leading housing association in Birmingham is seeking a Customer Services Officer to deliver excellent customer service. The role involves responding to customer inquiries and resolving issues efficiently. Candidates should have strong customer service experience, proficiency in Microsoft Office, and good communication skills. This temporary position offers a supportive team environment and the opportunity to make a difference in service delivery.