Front Office Supervisor

Radisson Blu Hotel Birmingham-Rooms; Park Central; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel chain located in Park Central is seeking a Front Office Supervisor to lead the front office team. This role focuses on providing exceptional guest experiences, ensuring operational excellence, and fostering a positive team atmosphere. Ideal candidates are detail-oriented problem solvers with a positive attitude. The position offers a competitive benefits package, including special rates for team members, development opportunities, and more. Join us in delivering memorable hospitality!

Benefits

Special rates for team members

Access to development offers

Complimentary meal on duty

28 days holiday for full time team members

Free gym and leisure facilities use

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• Experience in a similar position is beneficial but not essential.
• Ability to work as part of a team to ensure guest satisfaction.

Responsibilities

• Supervise the front office team and lead by example.
• Ensure all aspects of the guest journey are delivered at high levels.
• Work proactively to ensure guest satisfaction.

Skills

Flexibility and positive attitude

Attention to detail

Creative problem-solving

Strong verbal communication

Teamwork for guest satisfaction

Job description

Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. We are now looking for a Front Office Supervisor to join our dynamic team here at Radisson Hotel Group. We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

The Front Office Supervisor Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Front Office Supervisor

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

What We Offer Our Front Office Supervisor

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We grow talent, talent grows us — access to development offers, including an individual development plan and unlimited access to more than 20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day in the hotel and local communities
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times where applicable