Front Office Supervisor

Delta Hotels by Marriott Worsley Park Country Club; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel chain in Manchester is seeking a Front Desk Associate to provide exceptional guest services. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and coordinating with housekeeping. Ideal candidates will have a warm demeanor, team-oriented attitude, and some experience in hospitality. Knowledge of Opera PMS is beneficial. This role offers competitive benefits and opportunities for growth.

Qualifications

• Experience in a similar role preferred.
• Flexibility and willingness to learn are key.

Responsibilities

• Process guest check-ins, assign rooms, and activate room keys.
• Coordinate with Housekeeping to track room readiness.
• Respond to guest calls and concerns.
• Handle check-outs and resolve any disputed charges.
• Assist in managing front office functions and supervising staff.

Skills

People-oriented demeanor

Team-first attitude

Problem-solving skills

Multi-tasking ability

Positive outlook

Tools

Opera PMS

Job description

Social network you want to login/join with:

Delta Hotels by Marriott Worsley Park Country Club

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

efb080b89ee2

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

The impact you’ll make

First impressions are everything. You’ll set the tone for every guest’s stay with a warm welcome, answering questions and providing information about hotel services, facilities, and the local area. Your goal is to make each guest's visit memorable and ensure a smooth check-out experience, leaving them happy and satisfied.

What you’ll do

• Process guest check-ins, assign rooms, and activate room keys
• Coordinate with Housekeeping to track room readiness and address guest concerns
• Respond to guest calls, messages, questions, or concerns
• Provide guests with information and directions about the property and local attractions
• Handle check-outs and resolve any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, and run daily reports on arrivals and departures
• Assist the Front Office Manager in managing front office functions and supervising staff
• Support training, coaching, and development of the Front Office team

What we’re looking for

• A warm, people-oriented demeanor
• A team-first attitude
• A positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• Experience in a similar role
• Knowledge of Opera PMS is an advantage