Front Office Manager - Weekend & Holiday Leader

WizeHire, Inc; Lancaster; On-site; GBP 38,000; Full time

Job summary

A premier hospitality venue in Lancaster is seeking a Front Office Manager to oversee operations and ensure exceptional guest service. The ideal candidate will have at least two years of experience in hotel management, strong supervisory skills, and excellent communication abilities. Responsibilities include managing daily operations, leading the Front Office team, and maintaining service standards. Competitive salary of $50,000 offered.

Qualifications

• Minimum two years of hotel experience in Rooms Division, with supervisory experience preferred.
• Strong knowledge of hotel management systems.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Manage daily Front Office operations and uphold operational standards.
• Ensure excellent guest service and address guest concerns promptly.
• Supervise Front Office associates and conduct shift briefings.

Skills

Hotel management experience

Customer service

Problem-solving skills

Communication skills

Integrity in handling transactions

Education

Two years of full-service hotel experience

Supervisory experience preferred

Tools

OPERA PMS

Microsoft Office Suite

Job description

A premier hospitality venue in Lancaster is seeking a Front Office Manager to oversee operations and ensure exceptional guest service. The ideal candidate will have at least two years of experience in hotel management, strong supervisory skills, and excellent communication abilities. Responsibilities include managing daily operations, leading the Front Office team, and maintaining service standards. Competitive salary of $50,000 offered.