Front Office Manager, Fraser Suites

Malmaison Belfast; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel chain is seeking a Front Office Manager for their Edinburgh location. In this leadership role, you will ensure exceptional guest experiences and manage daily operations effectively. Candidates should possess strong communication and problem-solving skills, and a proven track record in hospitality. You'll lead a dedicated team and uphold high standards in service quality. This is an exciting opportunity to join a valued culture in a vibrant location.

Benefits

Competitive salary

Staff discounts worldwide

Training and development opportunities

Supportive environment for internal progression

Qualifications

• Proven experience in a similar leadership role within hospitality.
• Eligibility to work in the UK.

Responsibilities

• Lead and inspire the Front Office team to deliver exceptional service.
• Oversee daily operations ensuring guest satisfaction.
• Handle guest feedback with professionalism.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Hands-on attitude

Passion for guest experiences

Job description

Front Office Manager – Fraser Suites Edinburgh

Location: EH1
Contract Type: Full-time
Competitive Salary + Excellent Benefits

Join an award-winning property in the heart of Edinburgh’s historic Royal Mile!
At Fraser Suites Edinburgh, we’re proud to deliver exceptional hospitality in one of the city’s most iconic locations. Our property combines luxury and character, offering guests an unforgettable experience. We’re looking for a passionate Front Office Manager to lead our team and help create those memorable moments.

Why You’ll Love Working With Us

• Award Winning Property: Be part of a team that represents excellence in hospitality.
• Authentic, Positive Culture: We value collaboration, respect, and real connections. Our people first approach means your growth matters as much as ours.
• Perks & Benefits: Competitive salary, staff discounts worldwide, training and development opportunities, and a supportive environment that champions internal progression.
• Unbeatable Location: Work in the heart of Edinburgh’s Royal Mile, surrounded by history, culture, and vibrant city life.

Your Role

As Front Office Manager, you’ll be the face of Fraser Suites Edinburgh, ensuring every guest feels welcome and cared for. You’ll:

• Lead and inspire the Front Office team to deliver exceptional service.
• Oversee daily operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Handle guest feedback with professionalism and care.
• Collaborate with housekeeping and maintenance to maintain our high standards.
• Uphold company policies and security requirements while fostering a warm, service-oriented environment.

What We’re Looking For

• Proven experience in a similar leadership role within hospitality.
• Strong communication and problem solving skills.
• A hands on attitude with attention to detail.
• Passion for creating memorable guest experiences.
• Eligibility to work in the UK.

Ready to take the next step in your hospitality career?
Join a team that values your talent and ambition. Click Apply Now and start your journey with Fraser Suites Edinburgh today!