Front Office Manager - Elevate Guest Experiences

AccorHotel; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Cardiff is seeking a Front Office Manager to ensure exceptional guest experiences and lead front office operations. Responsibilities include managing reception, training the team, and implementing guest satisfaction strategies. The ideal candidate will have experience in hospitality management, strong leadership skills, and proficiency in hotel management software. This full-time role offers a chance to work in a dynamic environment, making it perfect for a results-oriented professional.

Qualifications

• Proven experience in a front office management role within the hospitality industry.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee and manage all front office operations.
• Lead, train, and motivate the front office team.
• Develop strategies to enhance guest satisfaction.

Skills

Leadership skills

Customer service focus

Interpersonal skills

Organizational skills

Problem-solving abilities

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software (Opera)

Job description

A leading hotel chain in Cardiff is seeking a Front Office Manager to ensure exceptional guest experiences and lead front office operations. Responsibilities include managing reception, training the team, and implementing guest satisfaction strategies. The ideal candidate will have experience in hospitality management, strong leadership skills, and proficiency in hotel management software. This full-time role offers a chance to work in a dynamic environment, making it perfect for a results-oriented professional.