Front Office Manager

RBH; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Manager for the Holiday Inn Blackpool. This role involves overseeing daily front desk operations and ensuring excellent guest satisfaction. Ideal candidates should have experience in a branded hotel environment, strong leadership qualities, and the ability to work under pressure while managing a diverse team. Competitive salary and benefits will be offered, including discounted hotel room rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Share of Service Charge

Qualifications

• Experience in a branded hotel environment.
• Ability to work under pressure.
• Visible leadership skills.
• Experience in training and developing teams.

Responsibilities

• Manage the front desk and oversee shifts.
• Engage and develop the team.
• Ensure service quality standards are met.
• Act as Duty Manager when required.

Skills

Customer service

Team leadership

Problem solving

Time management

Multitasking

Opera PMS

Job description

Holiday Inn Blackpool , 85 Talbot Road, Blackpool, Lancashire, FY1 1LL

SHARE : JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

THE OPPORTUNITY

We have commenced our search for an experienced Front Office Manager to join Blackpools newest gem Holiday Inn Blackpool. Reporting directly to the Operations Manager. This brand-new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The property boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.

DUTIES & RESPONSIBILITIES

• Responsible for the day to day running of the front desk, overseeing shifts, managing guest expectations, and delivering guest satisfaction.
• Acting as a Duty Manager on a rota basis.
• Engage, lead and develop the team to provide excellent guest service.
• Train and implement Brand standards within the team.
• Ensure all team responsibilities are completed to the required standards.

WHAT WE NEED FROM YOU

• Experience of working within a branded hotel environment, in a customer facing role.
• Ability to work well under pressure in a fast-paced environment whilst maintaining a positive can‑do attitude.
• Friendly efficient team player.
• A visible leader who can demonstrate a confident approach to problem solving and service recovery.
• Ability to train and develop your team, with a planned approach to managing the team.
• Deliver excellent customer service.
• Proactive shift management skills and great time management skills.
• Enthusiastic with the ability to multitask.
• Opera PMS experience preferred.

WHAT WE OFFER

• Discounted hotel room rates for you and your friends & family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty saving you over £1000 per year.
• Share of Service Charge.

To learn more about our full benefits package,to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .

JOB DETAILS

• Job Ref RBH14496
• Branch Holiday Inn Blackpool
• Location Blackpool
• Salary / Benefits Market Related Salary.
• Contract type Permanent
• Hours Full Time
• Shift pattern Various Shift Patterns based on Hotel Operation.
• Hours per week 40
• Date posted 15 / 07 / 2024
• Closing date 28 / 08 / 2024

A new four‑star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district.