Front Office Manager

Moor Hall Hotel & Spa; Falfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run hotel in Falfield is looking for an experienced Front Office Manager. This role requires leading the reception team, managing operations, and ensuring excellent guest experiences. Ideal candidates will have over 3 years of supervisory experience in hospitality, possess strong leadership and communication skills, and be flexible with working hours. The position offers competitive pay and various employee benefits.

Benefits

Additional holiday for long service

Enhanced pay for key bank holidays

Company reward scheme

Hotel discounts

Employee assistance programme

Free onsite parking

Meals on duty

Qualifications

• 3+ years of hotel reception or supervisory experience.
• Natural leader with great communication skills.
• Understanding of UK hospitality compliance requirements.

Responsibilities

• Oversee all aspects of front office operations.
• Deliver first-class guest service.
• Manage reservations and billing processes.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Hotel systems proficiency

Tools

Microsoft Office

Job description

Overview

Location – The Gables Hotel, Falfield, Gloucestershire.

Hours – 37.5 hours

Days – Working 5 out of 7 days (including weekends and key holidays)

Rate of pay - £13.50

Are you passionate about hospitality and delivering outstanding guest experiences? The Gables Hotel in Falfield is looking for an enthusiastic and experienced Front Office Manager to lead our reception team and ensure every guest enjoys a warm and professional welcome.

About the Role

As Front Office Manager, you’ll be the face of our hotel, overseeing the smooth running of reception operations – from check-in and reservations to guest relations and team management as well as overseeing our night team. You’ll play a key role in ensuring our guests feel at home while supporting the hotel in meeting occupancy and service goals. The Front Office Manager also acts as the key liaison between the hotel’s management team, the hotel’s owners, and Best Western, ensuring consistent standards, operational excellence and strong guest satisfaction scores.

What You’ll Do

• Oversee all aspects of front office operations including Reception and out Night Porter team.
• Deliver first-class guest service from arrival to departure.
• Manage reservations, room allocations, and billing processes.
• Handle guest queries, complaints, and special requests.
• Lead, recruit, team and develop the front office and night teams.
• Conduct team meetings, one to ones and performance reviews.
• Work closely with other departments to ensure seamless service.
• Support and work alongside the General Manager, providing regular operational updates.
• Strong financial and administrative skills, ensuring all tasks and policies are kept up to date.
• Support with reporting, budgeting, and revenue management.

About You

We’re looking for someone who is:

• Experienced in hotel reception or a supervisory role (3+ years).
• A natural leader with great communication and organisational skills.
• Calm under pressure, with a flair for problem-solving.
• Confident using hotel systems and Microsoft Office.
• Flexible to work shifts, including weekends and holidays.
• Understanding of UK hospitality compliance requirements, cash handling and PCI standards.

What We Offer

• Up to £13.50 per hour
• Additional holiday for long service
• Enhanced rate of pay for working on key bank holidays
• A Company reward scheme where you are rewarded for your hard work
• Hotel discounts
• Discounts when dining in our restaurants or attending one of our special events
• Employee assistance programme
• Free onsite parking
• A uniform
• Meals on duty

This is an excellent opportunity for someone to join a well-established, family run business.