Front Office Manager

Daxton Hotel; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury boutique hotel in Birmingham is seeking a Front Office Manager to lead the front office team and ensure exceptional guest experiences. You will oversee all front desk operations, maintain service standards, and manage staff performance. Ideal candidates will have a degree in hospitality management and 3–5 years of relevant experience, including supervisory roles. Competitive benefits include paid time off and a 401K plan.

Benefits

Paid time off

401K with company match up to 2%

Free shift-meal prepared by culinary experts

Qualifications

• 3–5 years of experience in front office operations in a luxury hotel setting.
• 2 years in a supervisory or management role required.
• Impeccable grooming and professionalism.

Responsibilities

• Supervise daily front office operations including check-in/check-out.
• Ensure high standards of customer service across all touchpoints.
• Train and develop front office staff to uphold brand standards.

Skills

Strong knowledge of Hilton OnQ system

Excellent interpersonal skills

Leadership abilities

Fluent in English

Education

Degree in Hospitality Management or Business Administration

Job description

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Reports To: Director of Hotel Operations
Employment Type: Full-Time

Overview

As the Front Office Manager at Daxton Hotel, a boutique luxury hotel, you will lead the front office team to deliver seamless, world-class guest experiences. You will oversee all aspects of front desk operations, including guest services, concierge, reservations, and bell services, ensuring that every guest feels valued, welcomed, and well-cared-for from arrival to departure.

You will be responsible for maintaining the highest standards of service and hospitality, supervising staff performance, managing budgets, and implementing strategies to enhance guest satisfaction and operational efficiency.

Responsibilities

• Supervise daily front office operations including check-in/check-out, guest requests, concierge services, and VIP arrangements.
• Ensure a consistently high standard of customer service is maintained across all touchpoints.
• Monitor guest feedback, resolve complaints promptly and effectively, and implement service recovery strategies.
• Train, coach, and develop front office staff to uphold brand standards and deliver exceptional service.
• Coordinate with housekeeping, reservations, and other departments to ensure a seamless guest experience.
• Prepare departmental budgets, control expenses, and optimize financial performance.
• Ensure compliance with hotel policies, procedures, and safety regulations.
• Maintain accurate records of occupancy, revenues, and other performance metrics; generate reports as needed.
• Implement technology and innovation to improve guest satisfaction and operational efficiency.
• Handle VIPs, special requests, and emergency situations with discretion and professionalism.

Qualifications

• Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in front office operations, with at least 2 years in a supervisory or management role in a luxury hotel environment.
• Strong knowledge of Hilton OnQ system preferred.
• Fluent in English; additional languages are a plus.
• Excellent interpersonal, leadership, and communication skills.
• Impeccable grooming and professional demeanor.
• Availability to work flexible schedules, including weekends and holidays.

Benefits

• Paid time off
• 401K with company match up to 2%
• Free shift-meal prepared by our in-house culinary experts

As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.