Front Office & Guest Experience Lead

The Ned; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A prestigious hotel in London is seeking an experienced Front Office Manager to lead the reception and guest relations operations. You will be responsible for ensuring exceptional hospitality standards and managing a dedicated team. The ideal candidate will have strong leadership experience in front of house hotel functions and be passionate about delivering outstanding guest experiences. This position offers a competitive salary, benefits, and opportunities for personal development.

Benefits

Salary of £50,000 to £60,000

Complimentary meals in team restaurant

Exclusive rates for staying and eating

Well-being and health benefits

Birthday off after one year

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance program

Reward and recognition initiatives

Qualifications

• Proven leadership experience is essential.
• Ability to manage multiple priorities in a busy operation.
• Strong focus on delivering financial performance.

Responsibilities

• Lead day-to-day front office operations and guest relations.
• Ensure outstanding hospitality standards are met.
• Recruit, develop, and manage performance of team members.

Skills

Leadership experience in front of house hotel function

Outstanding guest experience delivery

Organisational and detailed manner

Calm demeanour under pressure

Commercial mindset

Job description

A prestigious hotel in London is seeking an experienced Front Office Manager to lead the reception and guest relations operations. You will be responsible for ensuring exceptional hospitality standards and managing a dedicated team. The ideal candidate will have strong leadership experience in front of house hotel functions and be passionate about delivering outstanding guest experiences. This position offers a competitive salary, benefits, and opportunities for personal development.