Front Office & Guest Experience Lead

BCH HOTEL SINGAPORE; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renowned hotel in Singapore is looking for a Front Office Manager to oversee operations, manage guest relations, and ensure compliance with hotel standards. The ideal candidate should have at least 1 year of relevant experience in hospitality management. Duties include budgeting, monitoring costs, and coaching staff to enhance performance, ensuring exceptional service for all guests. This managerial role is vital in delivering a memorable experience and maintaining the hotel's reputation.

Qualifications

• Minimum 1 year of relevant experience in hotel management.
• Experience in customer service and operational roles in the hospitality sector.

Responsibilities

• Guide and lead operations under Front Office.
• Assist in annual departmental budgeting.
• Control departmental costs and oversee financial reporting.
• Build positive relationships with guests and staff.
• Ensure compliance with hotel emergency procedures.

Skills

Guest relations

Budget management

Staff management

Operational oversight

Education

Relevant experience in hotel management

Job description

A renowned hotel in Singapore is looking for a Front Office Manager to oversee operations, manage guest relations, and ensure compliance with hotel standards. The ideal candidate should have at least 1 year of relevant experience in hospitality management. Duties include budgeting, monitoring costs, and coaching staff to enhance performance, ensuring exceptional service for all guests. This managerial role is vital in delivering a memorable experience and maintaining the hotel's reputation.