Front Office Agent

Motel One Manchester-Piccadilly; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hotel in Manchester seeks professionals dedicated to guest care. The role involves managing the front office operations, ensuring a welcoming environment, and fostering collaboration within teams. Ideal candidates will possess hospitality experience and exceptional interpersonal skills, along with the opportunity for growth in a dynamic industry.

Benefits

Bonus program based on guest ratings

International career opportunities

Staff discounts across Europe and USA

Personal and professional development training

Celebrations and events for staff

Qualifications

• Experience in hotel trade or catering industry.
• Fluent in English and passionate about hospitality.
• Organisational skills for managing administrative tasks.

Responsibilities

• Manage check-in and check-out processes for guests.
• Handle bookings, invoicing and cash transactions.
• Collaborate with teams for providing quality service.

Skills

Hosting skills

Excellent sense of quality

Communication

Team player

Education

Completed apprenticeship in the hotel trade

Professional experience in hotel/catering industry

Job description

Your responsibilities

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will include:

1. Looking after our guests, including check-in and check-out
2. Reviewing and processing bookings, overbookings, and options
3. Invoicing, managing payments, cash transactions, and cashing up
4. Organisational and administrative tasks in both front and back office (e.g., managing no-shows, answering emails)
5. Gaining interdepartmental insights by working in our multicultural teams

Your profile

Whether you are a hotel professional or changing careers – personality and hosting skills are our priority. You will also:

1. Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be seeking a career change
2. Have an excellent sense of quality and service, hosting skills, and a passion for the hotel industry
3. Be open, communicative, and fluent in English
4. Be a team player willing to assist across departments – we achieve results together

Our attractive benefits

1. Bonus program: The better the guests rate their stay, the higher the bonus!
2. International career opportunities: Discover various career paths in our hotels across the country and internationally, or join our new openings.
3. Staff discounts: Benefit from attractive rates in all our hotels throughout Europe and the USA.
4. Personal and professional development: Extensive onboarding, annual training, and coaching at our One University to help you succeed.
5. Celebrations: Join us for summer parties, Christmas celebrations, and our annual international soccer tournament.
6. And more...