Front of House Waiter/Waitress

allpay Limited; Hereford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality provider in Hereford is seeking a Front of House Waiter/Waitress to provide exceptional service in a fine dining environment. Key responsibilities include assisting guests with menu selections, serving food and beverages, and maintaining a clean and welcoming atmosphere. The ideal candidate will have prior experience in upscale hospitality, strong communication skills, and be detail-oriented. This part-time role requires flexibility for evening and weekend shifts and offers a competitive benefits package.

Benefits

Competitive benefits package

Private healthcare cover

Onsite gym

Qualifications

• Prior experience in a fine dining restaurant or upscale hospitality environment is preferred.
• Proven knowledge of food and beverage offerings.
• Experience maintaining professional grooming standards.

Responsibilities

• Assist guests in making menu selections and answering questions.
• Serve food and beverages promptly and adhere to presentation standards.
• Coordinate with the kitchen to ensure smooth service flow.

Skills

Effective communication skills

Attention to detail

Ability to work in a team

Flexibility to work evenings and weekends

Job description

About The Role

Carriages is a unique award‑winning destination restaurant nestled on the outskirts of Hereford providing a fine dining experience to all our guests. We now have an incredible opportunity for a Front of House Waiter/Waitress to join the team. You will play a crucial role in providing an exceptional fine dining experience to our guests. You will be responsible for creating a warm and welcoming atmosphere, ensuring impeccable service, and attending to the needs of your patrons. Your attention to detail, excellent communication skills and dedication to delivering a memorable dining experience will contribute to the overall success of Carriages.

This is a part‑time position covering 20 hours on a Thursday, Friday & Saturday with flexibility.

Responsibilities

• Assisting guests in making menu selections by offering recommendations and answering questions, accurately recording orders/special requests ensuring clarity and precision.
• Serve food and beverages promptly and professionally, adhering to presentation standards. Monitor tables to anticipate and fulfil guests needs, including refilling water glasses, providing extra utensils, etc.
• Keep dining areas clean, organised and aesthetically pleasing at all times, clear and reset tables.
• Coordinate with the kitchen and other service staff to ensure smooth flow of orders.
• Preparing alcoholic/non alcoholic beverages, mixers and garnishes.
• Payment processing, presenting bills to guests in a polite and professional manner, adhering to procedures.
• Adhere to food safety, sanitation and health regulations at all times.
• Maintain professional grooming standards.

About You

What skills and experience are you looking for

• Prior experience in a fine dining restaurant or upscale hospitality environment is preferred.
• Proven effective communication skills and the ability to remain composed under pressure.
• Proven knowledge of food and beverage offerings, particularly wines preferred, although training can be provided.
• Proven experience of attention to detail and a commitment to providing impeccable service.
• Previous knowledge of measurements and proportions for mixing drinks, preferable.
• Ability to work collaboratively in a team oriented environment.
• Flexibility to work evenings and weekends.

About Us

People are at the heart of Carriages and we reward our employees with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

Equal Opportunities

We are a company committed to Equal Opportunities. All roles at Carriages Limited are subject to successful background checks including a DBS and Credit Check.