Front of House Team Member - Pastures Lodge & Hotel

RedCat Pub Company; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality firm in Doncaster is seeking a Front of House Team Member to deliver outstanding service and enhance guest experience. You will guide guests through the menu, take orders, and ensure a smooth dining experience. The ideal candidate has strong guest service skills, is a team player, and possesses a passion for hospitality. This role offers opportunities for progression within a growing company and includes various employee benefits such as discounts and a wellness program.

Benefits

Share of tips (Tronc)

25% discount on food and drinks

Opportunities to progress

Financial wellbeing programme

Employee recognition scheme

Discounted staff meals

Apprenticeship & skills development programmes

24/7 training access

Wellness programme

Qualifications

• Attention to detail and ability to multitask in a busy environment.
• Passion for hospitality and guest satisfaction.
• Confidence in explaining menu items and handling special requests.

Responsibilities

• Greet and seat guests, take orders, and deliver food and drinks promptly.
• Explain dishes and specials, including allergens.
• Recommend dishes and promotions to boost sales.
• Ensure tables are maintained to standards.
• Collaborate with colleagues and kitchen for smooth service.
• Resolve guest concerns quickly and professionally.
• Process orders and payments using EPOS systems.
• Keep service areas tidy and organized.

Skills

Guest Service

Menu Knowledge

Upselling

Teamwork

Problem-Solving

Cleanliness

Job description

Front of House Team Member @ The Pastures Lodge!

Why join us?

• Share of tips (Tronc)
• 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
• Opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition scheme
• Discounted staff meals during shifts
• Apprenticeship & skills development programmes
• 24/7 access to our training and development platform
• Wellness programme to support your health and wellbeing

About the Role

At RedCat, you’ll deliver outstanding service that makes every guest feel welcome and valued. You’ll guide them through the menu, take accurate orders, serve food and drinks promptly, and ensure their experience is smooth from start to finish.

You’ll work closely with the rest of the FOH team and the kitchen, making sure communication is clear and service is efficient. Whether it’s recommending the perfect drink pairing, remembering a regular’s favourite dish, or handling special requests, you’ll do it all with warmth, professionalism, and a smile.

Your attention to detail, ability to multitask, and passion for hospitality will help create memorable dining experiences that keep guests coming back.

Key Responsibilities

• Guest Service – Greet and seat guests, take orders, and deliver food and drinks promptly.
• Menu Knowledge – Be confident in explaining dishes, specials, and drink options, including allergens.
• Upselling – Recommend dishes, drinks, and promotions to enhance the guest experience and boost sales.
• Presentation – Ensure tables are set and maintained to RedCat’s standards.
• Teamwork – Work collaboratively with colleagues and the kitchen to keep service running smoothly.
• Problem-Solving – Resolve guest concerns quickly and professionally.
• Payments – Use EPOS systems to process orders and payments accurately.
• Cleanliness – Keep your section and service areas tidy and organised.

About RedCat

RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and our people. Our restaurant servers are at the heart of the guest experience, ensuring every visit is friendly, efficient, and memorable.

The RedCat Way

We work with integrity, care, and respect. As a Restaurant Server, you bring positive energy to every shift, making guests feel welcome and delivering service they’ll remember long after they leave.

INDLP