Front of House Support Officer

inploi; Bolton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local authority organization in Bolton seeks proactive individuals for customer-facing roles in a theatre environment. Successful candidates will ensure high standards of customer care and assist in the smooth running of events, including greeting customers and applying sales skills. Working hours include evenings, weekends, and bank holidays. Training will be provided, and various perks are offered including gym discounts and a pension scheme.

Benefits

Exclusive rewards and benefits

Gym membership discounts

Flexible work opportunities

Annual leave allowance

Qualifications

• Proven experience in a theatre and hospitality environment.
• Ability to work as part of a team and independently.
• Effective customer service skills.

Responsibilities

• Greet and assist customers at the front of house.
• Support smooth running of performances and events.
• Provide high standards of customer care.

Skills

Customer care skills

Sales skills

Numeracy skills

Job description

Overview

Grade B £12.85 per hour. Contract: Casual

Role specifics You must be able to work weekdays, evenings, weekends and bank holidays, full training will be provided. Additionally, unfortunately, we are unable to offer sponsorship for this role.

Your genuine perspective and experience matter. Let’s hear fromYOU,not AI

The Role

The Albert Halls front of house team carries out a vital role in meeting and greeting customers to the Albert Halls Venue, both to the theatre and events taking place. The role is integral to the smooth running of performances and events.

Excellent customer care is essential to ensure high levels of customer satisfaction. Sales and numeracy skills are essential, as is maintaining health and safety standards for customers and the premises.

Responsibilities

• Greet and assist customers at the front of house for theatre and events.
• Support the smooth running of performances and events through effective customer service.
• Provide high standards of customer care to ensure satisfaction.
• Assist with sales and apply numeracy skills as required.
• Maintain health and safety standards for customers and the premises.

About You

We are looking for proactive individuals with proven previous experience and knowledge of a theatre and hospitality environment to provide a front of house support service for our diverse events and live entertainment programme.

Successful candidates will have demonstrable experience of delivering a high standard of customer care and must be able to work effectively as part of a team and with minimum supervision and use their initiative to deal with conflicting demands in a competent and efficient manner.

• Must be able to work weekdays, evenings, weekends and bank holidays; full training will be provided.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we offer a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. We also provide a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services. We reserve the right to close this advert prior to the closing date should sufficient applications be received.

Our Values are important to us. Read about them, along with the job description/person specification and our Top Tips. Ready to apply? Please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment, recognizing continuous or unbroken service in Greater Manchester local authorities or NHS organisations that have signed the commitment, as well as other listed bodies. See greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [e-mail]

Additional links: Job Description, Documents for Right to Work, Privacy Notice, Top Tips, Staff Benefits, Our Values & Behaviours.

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