Front of House Supervisor - United Kingdom

The Celtic Collection; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality provider in Newport is seeking a Front of House Supervisor to lead the team at their Celtic Manor Resort. The ideal candidate will have strong leadership skills and a proven ability to deliver exceptional guest experiences in a fast-paced environment. By fostering a motivated team and maintaining high service standards, you will contribute significantly to the guest journey and overall success of the operation. This role offers growth opportunities and various company benefits, making it an exciting prospect for hospitality professionals.

Benefits

Access to career development training

Discount on food & beverage

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff appreciation events

Qualifications

• Proven ability to lead and inspire a team.
• Experience in high-pressure hospitality environments.
• Focus on delivering exceptional guest experiences.

Responsibilities

• Lead Front of House team to uphold standards.
• Ensure exceptional guest experiences from arrival to departure.
• Train and develop team members to meet standards.

Skills

Leadership and motivation

Problem-solving

Guest experience creation

Efficiency and quality focus

Rooms Division operations oversight

Job description

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front of House Supervisor based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'. OUR IDEAL HERO WILL HAVE -

OUR IDEAL HERO WILL HAVE

• The ability to lead from the front - organise, inspire, and motivate your team to deliver excellence
• The confidence to tackle daily operational challenges and have a solution-focused mindset
• A track record of being able to create outstanding guest experiences in a high-expectation environment
• Drive efficiency and high standards in a fast-paced, quality-driven setting
• Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Lead by example - ensure Front of House team members uphold department standards throughout your shift
• Deliver exceptional guest experiences from arrival to departure, making every moment special
• Train and develop the team to meet The Collections standards and evolving business needs
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere

BE RECOGNISED AND REWARDED

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as.

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

As a Celtic Collection employee, you will be able to say.

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFORMATION

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.