Front of House Supervisor — Elevate Guest Experience

Aimbridge; Latton Bush; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality organization in the UK seeks a Front of House Supervisor to oversee the Front Office Team and ensure exceptional guest service. This role involves managing front desk operations, handling guest complaints, and maintaining cleanliness in guest areas. Successful candidates will need strong leadership and customer service skills, along with knowledge of hotel policies. Experience with crisis management and a focus on health & safety are essential for this role.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts

Qualifications

• Strong leadership skills to manage and motivate the guest services team.
• Excellent customer service skills to handle guest complaints and ensure satisfaction.
• Organised with a strong attention to detail for managing reservations.

Responsibilities

• Oversee the Front Office Team and ensure guests receive excellent service.
• Manage the front desk and handle guest complaints.
• Ensure guest rooms and common areas are clean.

Skills

Leadership skills

Customer service skills

Organisational skills

Health & Safety Focused

Crisis Management

Food & Beverage Operations

Job description

A leading hospitality organization in the UK seeks a Front of House Supervisor to oversee the Front Office Team and ensure exceptional guest service. This role involves managing front desk operations, handling guest complaints, and maintaining cleanliness in guest areas. Successful candidates will need strong leadership and customer service skills, along with knowledge of hotel policies. Experience with crisis management and a focus on health & safety are essential for this role.