Front of House Supervisor

Wells & Co; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established country pub in Milton Keynes is seeking an experienced Front of House Supervisor who will lead a team to deliver exceptional customer experiences. The ideal candidate will have previous leadership experience in a fast-paced environment and a passion for food and beer. This role offers a competitive hourly salary, career development, and a fun working culture. You will ensure excellent service standards and collaborate with kitchen staff to enhance customer satisfaction.

Benefits

Competitive hourly salary & bonus

28 days holiday

Company Pension scheme

Retail and Beer discounts

Refer a friend Bonus

Meals on duty

Employee assistance programme

Benefits portal

Career development programme

Great working environment

Qualifications

• Previous leadership experience in a hospitality or customer-facing environment.
• Enthusiasm and passion for food and beer.
• Strong ability to deliver excellent customer service and work in a team.

Responsibilities

• Lead the team to deliver exceptional customer experiences.
• Ensure accurate order taking and close work with kitchen staff.
• Monitor service standards and report any issues.

Skills

Leadership experience

Customer service

Teamwork

Passion for food and beer

Job description

The Swan Inn is a beautiful 13th century thatched country pub & restaurant, which has undoubtedly changed over the years, yet retains a wealth of original features & oozes a rustic, rural charm. (Just remember to duck when entering!) Our orchard beer garden is ready for summer & is the jewel in our crown.

We will offer you a great package including:

• Competitive hourly salary & bonus
• 28 days holiday
• Company Pension scheme
• Retail and Beer discounts
• Refer a friend Bonus
• Meals on duty
• Employee assistance programme
• Benefits portal
• Career development programme
• Fun culture surrounded by a supportive team
• Great working environment and great prospects!

Your role as FOH Supervisor:

We are looking for a talented, motivated and passionate Front of House Supervisor to lead our team in delivering an exceptional customer experience and a mouth‑watering food offering.

Supervisor duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great teamwork in a fast‑paced and pressurised environment
• A result‑driven and ambitious individual keen to develop your career and your teams